OneOncology is positioning community oncologists to drive the future of medical care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer and other diseases. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision.
Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, urology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of independent physicians and the patients they serve.
Job Description:
The Tech Analyst III will report to OneOncology’s Sr. Manager, IT Field Operations. As part of OneOncology’s technical support team, this role will act as an IT department Team Lead for a partner practice of OneOncology. The Tech Analyst III is tasked with assuring excellent IT service while being customer facing and must demonstrate unparalleled customer service. You will represent the OneOncology IT team and service desk at the practice. This role will play a critical part within the onsite IT Team, providing support for escalated issues and contributing to key projects.
This position is primarily on-site and requires coverage across several California locations, including Castroville, Watsonville, Morgan Hill, and Gilroy.
Provide all IT support for the practice. This includes, but is not limited to: technical customer service, resolving escalated tickets, and other items related to practice IT operations and projects.
Ensures service support processes, procedures, SLA’s, performance metrics and service quality align with and exceed practice expectations.
Excellent interpersonal, written (grammar, spelling, format), and verbal communication skills.
High level understanding of computer systems, telecommunications systems, security, network and systems administration
Virtual Environment Management, M365 management and administration, an understanding of various Microsoft Server and related products (VMWare, Remote Desktop Services, etc.)
