Position Title: Front Desk Staff
Supervisor: Director, Assistant-Director
Type of Position: Part-time, Hourly
Job Description: Join our team at Sportrock as a Front Desk staff member and be at the heart of a thriving climbing community. The front desk's role is to create a welcoming, supportive, and safe environment. The ideal candidate feels comfortable with a dynamic work pace, goes out of their way to engage with customers, and proactively seeks out oppurtunities to enhance guest experience. A passion for climbing, love for problem-solving, and a zest for fun are essential. If you're ready to blend your climbing expertise with exceptional customer service and be a vital part of our growing organization, apply now to help us shape an incredible climbing community.
Duties and Responsibilities:
- Cultivate an inviting and supportive atmosphere, and become an integral part of our climbing community.
- Greet every customer who walks through the doors with eye contact, a smile, and a verbal acknowledgement.
- Embrace customer experience as a cornerstone of your role, engaging with visitors in a lively and warm manner.
- Actively interact with customers, going the extra mile to make their experiences unforgettable.
- Stay up-to-date and informed on facility policies and offerings found on the website, gym-management software, any recent communications, or elsewhere.
- Effectively manage risk in an indoor climbing environment.
- Check-in customers upon entering the facility, ensure all participants have an up-to-date participant agreement and have viewed the orientation video.
- Sell retail products at the Point of Sale.
- Help customers match retail products to their needs and experience.
- Keep the retail area clean and organized. This could include stocking shelves, dusting, re-organizing, etc.
- Manage customer bookings for all events, classes, clinics, etc.
- Complete daily tasks.
- Coomunicate with customers in-person and through phone, email, and website inquires.
- Conduct routine safety-walks to ensure that all customers are following facility rules.
- Conduct routine spot cleaning and restocking throughout the restrooms, fitness area, and rest of the facility.
- Uphold the gyms rules, procedures, and policies.
- Other duties as required.
Qualifications:
- Excellent written and verbal communication skills.
- Experience with indoor climbing gyms.
- Outstanding interpersonal skills, allowing you to connect with climbers of all levels and backgrounds.
- A proactive problem-solving mindset, matched with a keen sense of fun and adventure.
- Experience working in the climbing, fitness, or hospitality industries is preferred but not required.
- Experience using Redpoint is preferred but not required.
- Ability to work weekends.
- Must be 16 years of age or older
Job Type: Part-time
Pay: From $14.75 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
