Farwest Corrosion Control Company is a leader in providing corrosion control solutions to critical infrastructure industries nationwide. For over 69 years, Farwest has built a reputation for delivering top-quality products, exceptional customer service, and industry-leading expertise in cathodic protection and corrosion prevention.
We are seeking a dynamic, organized, and customer-focused individual to join our Downey team as a Customer Service Specialist. This is a great opportunity to become part of a stable and growing company that values teamwork, professionalism, and career development.
Main Job Tasks and Responsibilities:
Customer Interaction & Support:
- Respond promptly to customer inquiries via phone, email, and in person with professionalism and courtesy.
- Provide accurate information regarding products, services, lead times, and order status.
- Handle and resolve customer concerns efficiently while maintaining a high level of customer satisfaction.
- Build and maintain strong customer relationships to encourage repeat business and long-term partnerships.
- Support customers with pricing requests, order updates, shipment tracking, and general account assistance.
Order Management:
- Accurately enter and process customer sales orders.
- Track and follow up on orders to ensure timely delivery and resolution of backorders or shipping delays.
- Coordinate with warehouse, purchasing, and logistics teams to ensure efficient order fulfillment.
- Verify order accuracy, product availability, and pricing prior to processing.
- Assist with freight coordination and shipment scheduling when needed.
Administrative & System Tasks:
- Maintain accurate customer records in CRM and ERP systems (Sage experience highly preferred).
- Prepare reports related to customer activity, order volume, and service metrics.
- Assist with invoicing, returns, credits, and documentation processing.
- Update customer account information to ensure accurate records and communication.
- Perform data entry and general administrative support tasks for the office and operations teams.
Cross-Functional Collaboration:
- Work closely with sales, operations, warehouse, purchasing, and accounting departments to resolve customer issues and improve processes.
- Assist sales representatives with quotes, product details, inventory checks, and lead times.
- Support internal teams with scheduling, communication, and operational coordination.
- Collaborate with the Business Development and Operations teams to improve customer experience and office efficiency.
Education:
Required:
- High School Diploma or GED
Preferred:
- Associate’s or Bachelor’s Degree in Business, Communications, or a related field
Experience:
Required:
- Minimum 2 years of customer service or administrative experience in a fast-paced office environment.
Preferred:
- Experience using ERP or CRM systems, particularly Sage.
- Experience in construction, industrial, manufacturing, utility, distribution, or service-based industries.
Skills:
- Strong verbal and written communication skills.
- Excellent customer service and problem-solving abilities.
- Strong attention to detail and organizational skills.
- Proficiency in Microsoft Office Suite and data entry.
- Ability to multitask and work efficiently in a fast-paced environment.
- Experience with order processing, inventory coordination, or logistics is a plus.
- Bilingual abilities are a plus.
What We Offer:
- Competitive hourly pay ($23 - $28/hour DOE)
- Opportunity for long-term growth and advancement within the company.
- Stable Monday–Friday schedule.
- Collaborative and team-oriented work environment.
- Full benefits package including:
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Paid Time Off
Why Join Farwest?
- Established industry leader with nearly 70 years of success.
- Opportunity to support major infrastructure and utility projects.
- Family-oriented culture with long-term career potential.
- Hands-on, collaborative team environment where your contributions matter.
- Exposure to operations, logistics, and customer support within a growing national organization.
Job Type: Full-time
Pay: $23.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Work Location: In person
