Position: Service Manager
Position Summary:
Primarily responsible for taking our customer through the entire repair process, keeping them informed on the status of their vehicle and ensuring their satisfaction before they leave our facility. The Service Manager has responsibility and authority for all aspects of the daily operation of the business. Responsibilities include but not limited to sales activities, staff management, quality of work, customer satisfaction, revenue, profit margin, and other documented goals as assigned by the Owner. All office and shop personnel report directly to the Service Manager.
Essential Duties and Responsibilities:
- Follow and enforce all company policies and procedures as outlined in the current Employee Handbook.
- Take necessary corrective and/or disciplinary action for employee non-compliance.
- Manage office and shop personnel and daily operations.
- Ensure quality of work, attitude and performance meets or exceeds customer satisfaction goals.
- Direct the smooth, orderly, and organized operation of the store.
- Maintain a personal positive attitude and positive communications at all times.
- Develop customer estimates and work orders.
- Direct Service Writer's development of customer estimates and work orders.
- Train staff.
- Assign work orders to the technicians, as needed.
- Ensure selection of quality parts.
- Ensure target metrics are achieved and develop plans and strategies to help grow the business.
- Open and close store on a daily basis.
- Perform daily accounting closing and balancing procedures.
- Perform daily, weekly, and monthly reconciliations, audits, and report analysis. Report results to Owners.
- Ensure all equipment is fully operational and in good working order.
- Ensure technicians have the resources needed to do their job.
- Serve as primary communications interface to the customers, before, during and after service.
- Greet every customer that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect.
- Answer customer calls with enthusiasm and a smile in your voice.
- Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.
- Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity.
- Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity.
- Other duties may be assigned.
Education and/or Experience Preferences:
- ASE Service Consultant certification or equivalent experience.
- Extensive knowledge of automotive systems and repairs.
- Minimum of five years’ work experience in automotive customer service and service sales.
- Minimum of three years’ supervisory or management experience in automotive customer service.
- Proficiency in Windows based computer software and automotive store applications.
- Experience in Tekmetric software application preferred, but not required.
- Graduation from an industry recognized service training program also preferred but not required.
Certificates, Licenses, Registrations:
- Current driver’s licenses.
- Driving record acceptable to our current insurance carrier.
- ASE Service Consultant certification or equivalent experience.
Physical Requirements:
The physical demands described here are representative of those that must be met by a Service Manager to successfully perform the essential functions of this job. This list includes some physical requirements while performing the duties of this job:
- Being on your feet for the majority of the workday (standing, walking, etc.)
- Occasionally lifting and carrying objects over 50 lbs.
- Driving manual transmission vehicles
- Keeping a brisk work pace in a high-volume environment
- Using a keyboard and mouse several times daily
- Using a standard handset phone several times daily
Job Type: Full-time
Pay: $110,000.00 - $130,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Willing to work M-F 6:45am-6:00pm?
Experience:
- Supervisory: 5 years (Required)
- Sales: 5 years (Required)
- automotive/technical: 5 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Aurora, CO 80015 (Required)
Ability to Relocate:
- Aurora, CO 80015: Relocate before starting work (Required)
Work Location: In person
