The Care Team Associate is a trained medical office assistant who will be assigned to either a medical assisting or patient services representative role, based on the needs of the clinical unit.
Responsibilities:
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Registration competencies
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Complete all aspects of registration, including insurance verification and sliding fee scale
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Handle phone calls appropriately
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Monitor patient flow and address wait time or other concerns
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Assess and assist with patient needs including questions regarding insurance, scheduling, and referral
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Collaborate with other care team members to address patient needs
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Medical assisting competencies
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Perform clinical tasks such as taking vitals, phlebotomy, EKG, Point-of-Care, CLIA-waived procedures, other routine procedures and tasks as assigned
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Conduct screening using standardized tools, interview patients, take history, and chart documentation
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Offer preventive screening services and provide patient health education
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Disinfection and tidiness of clinical area and medical equipment
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Conduct pre-visit planning, manage provider panel and support smooth patient flow
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Assist with inventory management
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Assist provider with office procedures
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Perform other duties as assigned
Minimum Qualifications:
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Bilingual in English/Spanish or English/Chinese
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Associates Degree, equivalent college credits, or 2 years of work experience
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Work experience in the health care field preferred
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Medical Assistant Certification preferred
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Basic CPR (BCLS) Certification required (Health Center will provide if needed)
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Excellent interpersonal skills, ability to work as part of an interdisciplinary team
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Maintain a cooperative relationship with co-workers
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Respond promptly to requests
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Adapt to changes in practice operations and workflows as they emerge
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Approach work with a good attitude and flex
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Good problem solving skills
Benefits
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Medical insurance
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Employer-paid dental, vision, disability, and life insurance
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403(b) retirement savings plan
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Flexible spending accounts for transit, parking, health, and dependent care
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Paid time off (6 weeks)
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Employee Assistance Program
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Employee Discount Programs
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Tuition reimbursement for eligible employees, and
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The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program
