ADEPT MACHINE TOOLS
Experienced CNC Field Service Technician
Mooresville, NC | Regional travel throughout NC, SC & VA
Competitive compensation based on experience | Travel: typically 3–4 nights per week
This opportunity is for an experienced technician who is looking for the right next step. Somewhere their experience matters, their judgment is trusted, and they can make a meaningful contribution as part of a respected, experienced team.
WHAT WE ARE BUILDING
Our vision is to raise the standard for what manufacturers expect from the company behind their CNC equipment and support. We do that by putting our customers’ success first, earning their trust, and delivering results. We are building a team where employees are trusted to take ownership, contribute ideas, and continue developing their expertise.
WHY THIS OPPORTUNITY IS DIFFERENT
· Autonomy & impact: Your experience and judgment are trusted in the field, and your ideas can help strengthen how Adept serves customers and develops its service team.
· Experience that matters: Your knowledge and experience can help Adept solve difficult problems, improve how we work, and strengthen the entire service team.
· Direct customer impact: Work directly with customers, take ownership of your responsibilities, and make a visible difference with the support of a close, experienced team.
· Frequent regional travel: Serve customers throughout NC, SC, and VA, with overnight travel typically averaging 3–4 nights per week. Travel may vary based on customer and installation needs.
· Premium technology: Work with Citizen Cincom Swiss-type lathes, Miyano fixed-headstock lathes, Seibu Wire EDM equipment, and related CNC systems.
WHAT YOU WILL DO
· Install, start up, troubleshoot, maintain, and repair CNC machine tools at customer facilities.
· Diagnose mechanical, electrical, hydraulic, pneumatic, CNC-control, and software issues.
· Identify and replace failed components; test, adjust, align, and verify machine operation after repairs.
· Read and interpret electrical schematics, ladder diagrams, mechanical drawings, and technical service manuals.
· Communicate clearly with customers before, during, and after each service visit, including arrival timing, departure, findings, recommended repairs, and needed follow-up. Complete service documentation and communicate follow-up needs to the Adept team.
· Provide occasional remote support and assist with machine installations, preventive maintenance, and customer training.
· Work collaboratively with the service team by sharing knowledge, calling on one another when needed, suggesting improvements, and using the team’s collective experience to solve problems.
WHAT YOU WILL BRING
· Strong hands-on CNC troubleshooting and repair experience; experience with a machine tool builder, distributor, or manufacturing facility is required.
· Solid mechanical and electrical diagnostic ability, including hydraulics, pneumatics, CNC controls, and software.
· Swiss-style CNC experience is highly valued, especially Citizen Cincom and Miyano. Applications experience is also a strong plus.
· Ability to work independently at customer facilities while collaborating closely with teammates and factory support when needed.
· Strong customer communication and follow-through, including making sure the customer is informed before leaving a jobsite and understands the status of the machine and any next steps.
· Frequent travel throughout NC, SC, and VA, typically 3–4 overnight stays per week.
· Valid driver’s license and clean driving record, with the ability to safely perform the physical requirements of field service work using appropriate lifting or material-handling equipment when needed.
WHAT ADEPT PROVIDES
· Competitive compensation based on CNC and Swiss-machine experience and qualifications
· Bonus based on individual contribution and company performance
· Company vehicle and company credit card
· Company phone and laptop
· Toolbox and appropriate test equipment
· Health insurance
· 401(k) with company match
· Paid holidays and PTO
· Technical support, manufacturer resources, and the tools needed to do the job well
WHY ADEPT
Established in 2009, Adept has built a strong reputation for technical expertise, customer support, and long-term relationships. Our team members are trusted to use their experience, contribute ideas, and make a meaningful difference in how we serve our customers.
We believe in honesty, integrity, respect, and accountability. As the owner of Adept, these values are grounded in my faith, and they guide how we serve our customers, work with one another, and make decisions as a company.
Ready to do work that matters—and help build what comes next?
Apply through this posting or submit your résumé to [email protected]
The Right Machine. Better Results. | Trusted CNC Expertise for the Life of Your Machine.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Mooresville, NC 28117
