(PREFERRED) Experience working with an MSP (Managed Service Provider) and/or IT consulting firm, supporting MULTIPLE client networks.
We are seeking a Field Support Technician to provide onsite and remote technical support for healthcare offices across multiple states. This role is responsible for troubleshooting end-user issues, deploying and maintaining IT equipment, supporting healthcare applications, and ensuring reliable operation of client environments in compliance with healthcare security and privacy standards.
The ideal candidate is customer-focused, technically capable, organized, and comfortable traveling to client locations. Experience supporting medical practices, dental offices, clinics, or healthcare organizations is highly preferred.
Key Responsibilities
End-User Support
- Provide Tier 1 onsite and remote support for desktops, laptops, printers, mobile devices, and peripherals
- Troubleshoot hardware, software, connectivity, and user access issues
- Respond to tickets, phone calls, and escalations within SLA requirements
- Support Microsoft Windows environments and Microsoft 365 applications
- Assist users with password resets, MFA setup, email issues, and account access
- Document all work performed in the ticketing system
Healthcare Office Support
- Support Electronic Medical Record (EMR/EHR) systems and practice management software
- Troubleshoot issues with:
- Workstations-on-wheels
- Label printers
- Scanners
- Prescription printers
- Imaging stations
- VoIP phones
- Coordinate with healthcare software vendors when needed
- Ensure minimal disruption to patient care operations
Field Services & Deployments
- Travel to client sites for:
- New office setups
- Hardware deployments
- Network equipment installation
- Workstation setup
- Office relocations
- Install and configure:
- PCs and laptops
- Printers and scanners
- Wireless access points
- Basic network switches/firewalls
- Perform preventative maintenance and onsite assessments
Security & Compliance
- Follow HIPAA security and privacy standards
- Maintain confidentiality of protected health information (PHI)
- Support endpoint protection and security best practices
- Escalate suspicious activity or security incidents appropriately
- Ensure devices meet company security standards
Documentation & Communication
- Maintain accurate documentation of:
- Client environments
- Equipment inventories
- Procedures and resolutions
- Communicate clearly with clients, vendors, and internal teams
- Provide professional customer service during onsite visits
Required Qualifications
- 1–3 years of IT support experience in an MSP or healthcare environment
- Strong customer service and communication skills
- Experience with:
- Windows 10/11
- Microsoft 365
- Active Directory
- Printers and peripherals
- Ability to troubleshoot hardware and software issues independently
- Valid driver’s license and reliable transportation
- Ability to travel regularly between client sites and occasionally across state lines
- Ability to lift and transport equipment up to 50 lbs
Compensation & Benefits
- Competitive salary
- Mileage reimbursement or company vehicle
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Overtime opportunities
Job Type: Full-time
Pay: $40,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
