Description:
Job Summary
The Surgery Scheduler is responsible for all aspects of the surgical scheduling process, including surgeries, in-office procedures, follow up appointments and appropriate medical clearance.
Duties and Responsibilities
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Schedules patients for surgery and completes necessary paperwork
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Confirms patient demographics , surgery date and time and medical diagnosis
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Reviews instructions with patients prior to surgeries, including medications, allergies, labs, health history, pre-op and post-op treatment plans
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Gathers insurance information to confirm coverage and benefits
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Ensures all paperwork is complete and on file for patients’ surgeries, including consent forms
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Answers and responds to all incoming telephone inquiries regarding surgery
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Schedules patients for follow-up appointments and other health assessments
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Monitors surgery schedule and works directly with physicians to coordinate appointments
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Coordinates medical clearance when necessary
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Has regular and predictable attendance
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Adheres to all Advanced Pain Care policies and procedures
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Completes other duties as assigned
Knowledge, Skills and Abilities
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Clear and precise communication
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Accuracy and attention to detail
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Effectively manages day by organizing and prioritizing
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Applies tactful principles and practices of dealing with the public
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Practices safety habits
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Protects patient information and maintains confidentiality
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Knowledge of general medical terminology, CPT codes, medical insurance and managed care
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Knowledge of insurance verification and surgical procedures
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Computer and EMR knowledge
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Strong written and verbal communication skills
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Excellent interpersonal/customer service skills
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High degree of professionalism, tact and diplomacy
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Works independently
Requirements:
Qualifications
Requires a high school diploma or equivalent; one year of prior surgery scheduling experience in a healthcare setting highly preferred.
Knowledge of Electronic Medical Records, insurance verification, medical terminology and surgical procedures. Outstanding customer service and communication skills a must.
Working Conditions
Environmental Conditions:
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Medical Office environment
Physical Conditions:
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Must be able to work as scheduled- typically Monday thru Friday 8:00am-5:00pm
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Must be able to sit and/or stand for prolonged period of time
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Duties involve moving materials, weighing up to 30 lbs.
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Required eye-hand coordination and manual dexterity sufficient to operate office equipment, etc.
Supervision Reports to Scheduling Manager
