As a Front Desk Associate, you are the first point of contact for people when they enter the building. Your role requires a flair for hospitality and customer service, providing the best possible experience for customers as you check them in, process credit card and cash payments, and assist with any questions they might have. You will need to handle questions and problem-solve effectively while making guests feel welcome, heard, and valued.
Available Shifts: Saturday 8am - noon and Sunday 8am - 2pm
WHAT YOU’LL DO
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Deliver amazing customer service by having a hospitality-focused, customer-first mindset
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Check / Set up / pack down amenity areas and equipment at open / close times
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Check members in as they arrive to use the amenities or for classes / lessons
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Assist residents in proper use of the fitness center equipment
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Assist residents with the URBN Playground app to make their reservations and purchases
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Answer in-person queries, phone calls and e-mails, and escalate queries as needed
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Coordinate with other staff on shift as needed (e.g. porters) to ensure amenities run smoothly
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Hold a set of keys and open and lock gates and doors as needed
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Know what events or lessons are going on and be able to answer questions about them
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Liaise with key people (e.g. fitness instructors, personal trainers, event planners, URBN management, lifeguard, etc) to ensure smooth operations of all the above
WHAT YOU ARE GOOD AT
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Getting things done
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Keeping track of many things at once and paying attention to detail
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Remembering customers’ names and making them feel welcome
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Diffusing customer complaints and solving problems
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Working independently with minimal supervision
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Handling phone calls and e-mails in a professional and efficient manner
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Building relationships with customers and key vendors
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Prior experience in a hospitality position
Come Join a Great Team!
www.urbnplayground.com
