This position is to provide excellent customer service by fulfilling customer’s order requirements, procurement, and dispatch, along with other requests in a timely and effective manner. Serves as the end-to-end point of contact for customers, and resolves customer issues.Works closely with suppliers to ensure customer needs are met on a timely basis.
Duties and Responsibilities
Orders/Procurement
- Complete the order process from receipt of customer order through shipment and invoicing.
- Process orders proficiently and accurately to meet the required delivery date.
- Fields customer service inquiries and transactions independently and proficiently:
- Provide documentation to customers upon request, including but not limited to product, order status, and shipping information.
- Proficiency in all order types and processes.
- Procure products for customers order and arrange timely delivery.
- Billing
- Inventory Control
- Works with Drivers on Incoming and Outgoing Shipments
Logistics
- Tender and monitor orders to carriers and use timely decision making to ensure on-time delivery.
- Identify carriers, manage performance and negotiate rates through reporting and other available tools.
- Build outbound loads assessing available carrier capacity.
Customer Relationships
- Confirms understanding of customer needs, issues and requests.
- Account maintenance to include regular updates of contact information, ship to requirements, etc.
- Provide customer service and operational support for both internal and external customers.
- Build sustainable relationships through open and interactive communication.
Sales Support
- Actively listens for and identifies opportunities to cross sell additional products and services.
- Reports orders lost/canceled due to pricing or changes in order pattern to sales team to retain customers and seek alternatives when possible.
- Provides the sales team with any requested information in a timely manner to maintain the account.
Skills and Abilities
- Excellent verbal, written and analytical skills.
- Computer skills – MS Office (Excel, Outlook)
- Quickbook experience preferred
- Ability to multi-task, while remaining organized.
- Ability to react well under pressure and treat others with respect while maintaining professionalism.
- Identifies and resolves problems in a timely manner.
- Prioritizes and plans work activities.
- Work efficiently and effectively, both independently and as a team to ensure exceeding operational standards.
- Balances team and individual responsibilities and helps build a positive team spirit.
- Adapts and able to deal with frequent changes in the work environment.
- Able to manage difficult or emotional customer situations and responds promptly to requests to meet customer expectations.
- Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner.
- Ability to work in a fast-paced environment where flexibility is highly valued.
- Become familiar with products and pronunciation and applications.
- Ability to show initiative.
- Demonstrate kindness and respect to others while performing the duties that make up this job
- Positive and professional attitude
Qualifications
- Five (5)+ years relevant experience preferred
Working Conditions
On-site office setting. Occasional on call availability.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 3 years (Required)
- Microsoft Excel: 2 years (Required)
Work Location: In person
