ALG Telecom Solutions is expanding our team and needs a full-time Customer Service Representative to deliver Verizon FiOS. The Customer Service Representative will master sales strategies and keep our customers smiling, because fast internet deserves fast laughs.
As a Customer Service Representative, you’ll deliver experiences that spark customer loyalty, drive sales with confidence, and build relationships through in-person sales conversations. The Customer Service Representative will then be the trusted fiber expert, assisting them in any way possible. After all, the strongest connections aren’t just fiber‑optic; they’re human.
Responsibilities of the Customer Service Representative
- Start sales conversations with our customers to understand their internet frustrations and introduce Verizon FiOS as a reliable upgrade.
- Break down FiOS plans, pricing, and reliability benefits in simple terms that support confident service and sales decisions.
- Support customers with eligibility checks, account updates, and service questions while maintaining a calm, service‑driven tone.
- Review installation expectations and activation steps to ensure customers feel prepared and supported.
- Reach out after activation to confirm satisfaction, answer questions, and reinforce long‑term FiOS value.
- Maintain accurate notes to personalize future support and strengthen ongoing sales opportunities.
Qualifications of a Customer Service Representative
- A high school diploma or equivalent is preferred.
- Experience in customer service or sales is a plus, but not required.
- Comfort guiding customers through plan options without technicalities or pressure.
- Steady work style that supports both customer satisfaction and sales performance.
- Ability to simplify FiOS plan solutions and benefits in everyday terms that support sales naturally.
Pay: $48,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Professional development assistance
- Referral program
Work Location: In person
