Echo Healthcare’s Immersive Interactive is seeking an Immersive Support Technician to provide remote technical support for our immersive technology solutions and test PCs for installations. This role involves customer training, testing, troubleshooting, and ensuring the optimal performance of our software platforms.
Key Responsibilities:
- Customer Training: Deliver comprehensive training on Immersive Studio software (Levels 1-3).
- Remote Support: Provide support via phone, email, and remote access to diagnose and resolve software, hardware, and content issues.
- PC Configuration: Configure, and test PCs to required specifications for immersive room installations.
- Documentation: Create training materials, documentation, and resources to educate customers.
- Issue Tracking: Log and track issues, asset details, and other support metrics using our support system.
- Remote Commissioning: Work with onsite installation to remote into the installation and help commission the Immersive room.
- Testing: Thoroughly test and validate all hardware and software prior to customer deployment.
Required Skills:
- Driving License: Clean US driving license.
- Organizational Skills: Strong time management and organizational abilities.
- IT Proficiency: Good general IT skills with the ability to quickly learn about new technologies.
- Customer Interaction: Personable and able to interface effectively with a variety of customers.
- Criminal Record: Must have a clean criminal record due to work in schools and special needs schools.
- AV Experience: Experience with AV equipment, including projectors, is a plus.
- Safety: Experience using ladders safely is a bonus.
Benefits:
- Competitive salary
- Opportunity to join a growing, modern business.
- Workplace pension scheme
- Comprehensive training provided.
- Computer, Cell phone, and Tools supplied.
- Hotel accommodation and nightly subsistence allowance for overnight stays
Application Procedure:
Please email your CV and covering letter to:
About Echo Healthcare’s Immersive Interactive:
Echo Healthcare’s Immersive Interactive is the leading provider of interactive immersive environments, setting industry standards with our cutting-edge technology. Our immersive spaces utilize large-scale projection, surround sound, and other effects to create engaging and flexible learning platforms for education, sensory rooms, healthcare, training, and simulation. By combining high-quality video, images, audio, and interactive elements, we deliver powerful learning experiences adaptable to a variety of subjects and learning styles. Our easy-to-use software and template-based system allow educators to continually adapt and create new scenarios.
Job Type: Full-time
Pay: $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
