Experienced Freight Broker – Sales & Operations
Full-Time W-2 | Remote – Washington State -Candidates Only
SFam Logistics LLC is a growing Washington-based freight brokerage focused on providing dependable, responsive, and cost-effective transportation solutions to shippers throughout the United States.
We are seeking an experienced Freight Broker – Sales & Operations to become a key member of our team and help build SFam’s customer base and day-to-day brokerage operation.
This is a hands-on, full-cycle freight brokerage position. The ideal candidate has proven experience in both freight brokerage sales and operations and can independently manage the process from prospecting and customer acquisition through quoting, carrier sourcing, booking, tracking, delivery, and customer follow-up.
Because SFam is a growing company, this position is designed for someone who is comfortable wearing multiple hats. You will be responsible not only for developing new shipper relationships, but also for managing the freight those relationships generate.
This is not an entry-level logistics position and is not a general administrative or dispatch position. We are looking for an experienced freight professional who understands how a brokerage operates and can take ownership of their work with limited day-to-day supervision.
Position Responsibilities
1. Sales & Business Development
- Develop and execute daily outbound sales activities to generate new shipper accounts and profitable freight opportunities.
- Conduct professional B2B cold calling, email outreach, prospecting, and follow-up with manufacturers, distributors, wholesalers, retailers, and other businesses that regularly ship freight.
- Research prospective customers and identify transportation, logistics, shipping, purchasing, and supply-chain decision-makers.
- Develop relationships with shipping managers, logistics managers, transportation managers, supply-chain professionals, and company owners.
- Introduce SFam Logistics and identify the customer’s transportation needs, lanes, equipment requirements, and service expectations.
- Generate and qualify RFQs from prospective and existing customers.
- Prepare accurate and competitive freight quotes while protecting SFam’s required gross margin.
- Follow up consistently on quotes, opportunities, and inactive accounts.
- Convert qualified prospects into recurring shipper accounts.
- Develop long-term customer relationships rather than relying solely on one-time shipments.
- Maintain a healthy sales pipeline and accurately document activities, opportunities, contacts, and follow-ups in the CRM.
- Identify opportunities to expand existing customer relationships into additional lanes, equipment types, and shipment volume.
2. Freight Brokerage Operations
Once a shipment is awarded, you will be responsible for managing the shipment from booking through successful delivery.
Responsibilities include:
- Review customer shipment requirements and confirm pickup, delivery, commodity, weight, dimensions, equipment, dates, and special requirements.
- Source qualified carriers using load boards, carrier networks, existing relationships, and other approved resources.
- Negotiate carrier rates while maintaining acceptable SFam margins.
- Verify carrier qualifications and ensure carriers meet SFam’s internal safety and compliance requirements.
- Coordinate carrier onboarding and documentation when necessary.
- Book carriers and issue rate confirmations.
- Enter accurate shipment information into SFam’s TMS.
- Coordinate pickup and delivery appointments.
- Monitor shipment status and maintain appropriate tracking/check-call procedures.
- Communicate proactively with customers and carriers throughout the shipment.
- Handle operational issues including delays, missed appointments, detention, layover, TONU, breakdowns, and other service exceptions.
- Work quickly to identify solutions when a shipment does not go according to plan.
- Obtain PODs and ensure shipment documentation is complete.
- Update the TMS and CRM accurately and promptly.
- Follow SFam’s operating procedures, customer requirements, carrier qualification standards, and documentation requirements.
- Maintain professional communication with all parties involved in the shipment.
3. Customer Account Management
The person in this position will be responsible for building relationships after the first load, not simply finding a customer and moving on.
You Will:
- Maintain regular communication with active customers.
- Understand each customer’s shipping patterns, preferred lanes, equipment requirements, and service expectations.
- Monitor customer satisfaction and identify potential service problems before they become major issues.
- Follow up after completed shipments.
- Identify opportunities for repeat and recurring freight.
- Respond promptly to customer requests and RFQs.
- Resolve service issues professionally and efficiently.
- Maintain accurate customer information and account notes in the CRM.
- Build relationships that lead to long-term, recurring business.
4. Carrier Procurement & Relationship Management
- Develop and maintain relationships with qualified motor carriers.
- Source capacity for customer freight.
- Negotiate competitive carrier rates.
- Maintain professionalism during rate negotiations.
- Evaluate carrier availability, equipment, location, service history, and qualifications.
- Follow SFam’s carrier vetting and onboarding procedures.
- Maintain accurate carrier information in the TMS and other systems.
- Build reliable carrier capacity in frequently used lanes.
- Work to secure appropriate capacity without sacrificing customer service or profitability.
5. Pricing & Profitability
The successful candidate must understand that revenue alone does not make a brokerage profitable—gross profit does.
Responsibilities include:
- Analyze market conditions when developing customer quotes.
- Obtain competitive carrier rates.
- Establish customer pricing based on market conditions and SFam’s margin requirements.
- Protect gross profit on every shipment.
- Understand the difference between revenue, carrier cost, gross profit, and gross margin.
- Avoid unnecessary discounting that compromises profitability.
- Escalate unusual or high-risk pricing situations when owner approval is required.
- Track performance by customer, lane, and shipment where appropriate.
6. TMS, CRM & Technology
The employee will be expected to become proficient in SFam’s technology and maintain accurate records.
Systems may include:
- Transportation Management System (TMS)
- CRM
- Freight/load boards
- Email and business communication platforms
- Microsoft Office / Excel
- Google Workspace
- Other transportation and brokerage technology used by SFam
Responsibilities include:
- Accurate data entry
- Shipment updates
- Customer records
- Carrier records
- Sales pipeline management
- Quote tracking
- Load tracking
- Documentation
- Reporting
- Follow-up management
Accurate system documentation is an essential part of this position.
7. Compliance & Risk Management
The employee must understand the importance of operating within applicable freight brokerage requirements.
Responsibilities include:
- Follow SFam’s carrier qualification procedures.
- Verify required carrier information before tendering freight.
- Follow SFam’s broker-carrier agreement and operational procedures.
- Maintain required shipment documentation.
- Follow customer-specific requirements.
- Escalate potential claims, fraud concerns, service failures, or compliance issues promptly.
- Protect confidential customer, carrier, pricing, and company information.
- Follow SFam’s internal SOPs and management instructions.
This position focuses primarily on domestic U.S. freight brokerage. International freight forwarding, NVOCC, FDA, and international trade compliance experience is not required unless specifically applicable to a customer or lane.
Required Experience & Qualifications
Required
- Minimum 2 years of direct freight brokerage experience preferred.
- Demonstrated experience in both freight brokerage sales and operations.
- Experience working directly with shippers and motor carriers.
- Proven ability to conduct outbound B2B prospecting and cold calling.
- Experience obtaining RFQs and converting opportunities into booked freight.
- Experience quoting domestic truckload freight.
- Experience sourcing and negotiating with motor carriers.
- Experience managing shipments from quote through delivery.
- Strong understanding of freight brokerage margins and profitability.
- Experience using a TMS and CRM.
- Strong verbal and written communication skills.
- Strong negotiation and problem-solving abilities.
- Excellent organization and follow-through.
- Ability to manage multiple customers, prospects, and shipments simultaneously.
- Ability to work independently with limited supervision.
- Strong computer skills and proficiency with standard business software.
- Must be legally authorized to work in the United States.
- Must reside in Washington State.
- Must be available to work full-time during normal U.S. business hours.
Preferred Experience
The following would be highly valued:
- 3–5+ years of freight brokerage experience.
- Proven history of acquiring new shipper accounts.
- Existing knowledge of domestic truckload markets.
- Dry van experience.
- Experience with DAT or similar freight/load boards.
- Experience with AscendTMS or similar TMS platforms.
- Experience with HubSpot or another CRM.
- Experience working with manufacturing and distribution customers.
- Experience managing recurring shipper accounts.
- Experience developing new lanes and carrier capacity.
- Demonstrated history of generating profitable gross profit.
An existing book of business is not required.
We are looking for someone who knows how to build a book of business, not someone who is simply expected to bring an existing customer list to SFam.
What We’re Looking For
The right candidate is:
Self-motivated.
You don’t need someone constantly telling you what to do.
Sales-oriented.
You’re comfortable picking up the phone and creating new business.
Operationally capable.
Once you win the shipment, you know how to execute it.
Profit-conscious.
You understand that booking freight at any price is not the goal.
Customer-focused.
You understand that repeat business comes from consistent service.
Resourceful.
When a carrier falls off a load or a shipment develops a problem, you look for a solution rather than waiting for someone else to solve it.
Accountable.
You take ownership of your customers, shipments, communication, and results.
- Learn SFam’s TMS, CRM, load board, and internal systems.
- Learn SFam’s SOPs and operating standards.
- Become familiar with carrier qualification and onboarding procedures.
- Begin daily shipper prospecting.
- Build a qualified prospect pipeline.
- Begin developing carrier relationships.
- Handle incoming RFQs and shipment opportunities.
- Demonstrate the ability to manage shipments independently.
- Maintain consistent outbound prospecting.
- Generate qualified shipper conversations.
- Generate RFQs and quotes.
- Convert opportunities into shipments.
- Develop repeat customer opportunities.
- Build reliable carrier relationships.
- Manage active shipments independently.
- Demonstrate consistent customer communication and operational performance.
Success will increasingly be measured by:
- Qualified prospects
- Shipper conversations
- RFQs
- Quotes
- Loads booked
- Gross profit
- New shipper accounts
- Repeat customers
- Carrier relationships
- Customer retention
- Operational performance
- Accuracy and compliance
We value profitable results, not activity for the sake of activity.
Compensation & Benefits
Employment
Full-Time W-2 Employee
Remote — Washington State Only - no out of state candidates.
Base Compensation
$24–$27 per hour plus high commission on margin depending on experience, qualifications, and demonstrated brokerage ability.
Approximately $49,920–$56,160 annually at 40 hours per week before performance incentives. ( high commission on margin )
Performance Incentive
Eligible for performance-based incentives tied to profitable business and company performance.
The incentive structure will be discussed during the interview process.
Paid Time Off
- Paid vacation/PTO
- Washington-required paid sick leave
- Company holidays
Other Benefits
SFam is a growing company and is building its employee benefits program as the organization expands. Additional benefits may be introduced as the team grows.
Work Environment
This is a remote Washington W-2 position.
The employee must maintain:
- Reliable high-speed internet
- Professional home-office environment
- Reliable phone service
- Computer suitable for business operations
- Ability to conduct frequent phone calls
- Ability to work independently throughout the business day
Because this position will be responsible for daytime shipper development and freight operations, consistent daytime availability is required.
Why Join SFam Logistics?
SFam Logistics is being built with the goal of developing a professional, service-focused freight brokerage with long-term customer and carrier relationships.
As one of the company’s early employees, you will have an opportunity to make a meaningful impact on how the organization develops.
This is not simply a position where you will be given a list of loads and told to move them.
You will have the opportunity to help build:
The customers.
The carrier network.
The operating processes.
The revenue.
The culture.
As SFam grows, this position has the potential to develop into a senior brokerage or operations leadership role.
Pay: $24.00 - $27.00 per hour
Benefits:
- Paid time off
- Work from home
Work Location: Remote
