Summit Metals is a fast-growing startup in the precious metals industry, specializing in gold and silver products. We are seeking a Customer Service Specialist to join our team and play a crucial role in ensuring customer satisfaction. This position involves handling, assisting with order processing, and supporting shipping and packaging operations.
As a startup, we offer strong career growth opportunities for dedicated team members who want to develop alongside the company.
Requirement:
Flexibility on job tasks, we are a startup company, you will be required to wear multiple hats. Sometimes its talking with customers, other times it is doing emails, other times its fulfillment.
Responsibilities:
Required to be in person from 8 am to 5 pm each day. (West Valley UT)
Main Responsibility:
Handle inbound customer calls, customer emails, SMS, social media communications
Provide knowledge of services
Process orders, returns, and coordinate with the shipping team for timely deliveries.
Prevent Fraud transactions
Work collaboratively with other departments to improve customer experience and operational efficiency.
Assist in packaging and shipping precious metal products, ensuring accuracy and security.
Qualifications:
Previous experience in warehouse, retail, or sales preferred.
Experience in Investments
Strong verbal and written communication skills.
Ability to remain professional, patient, and courteous under pressure.
Detail-oriented with excellent organizational skills.
Comfortable handling high-value transactions and sensitive information.
Basic understanding of precious metals (gold, silver) or willingness to learn.
Experience with CRM systems or order management software is a plus.
Ability to lift and package small to medium-sized shipments when necessary. (40lbs)
Must pass a background check before hiring.
Additional Information:
Health Insurance is 100% full coverage included
Pay: $18.00 - $24.00 per hour
Benefits:
Application Question(s):
- Do you have a felony? If so what were the charges?
Work Location: In person
