Medical Receptionist / Patient Care Coordinator
Flow Heart and Vascular is looking for a friendly, caring, and detail-oriented Part-Time Medical Office Assistant / Patient Care Coordinator to join our cardiology practice.
This role is a great fit for someone who enjoys helping people, communicates well over the phone, and wants to be part of a medical office that prioritizes patient care, follow-through, and a high-quality patient experience.
The ideal candidate is someone who is warm, dependable, organized, and able to make patients feel heard, respected, and supported.
Responsibilities
- Call patients who are due or overdue for follow-up appointments
- Help identify patients who need to be scheduled based on results, provider instructions, or office follow-up lists
- Contact patients after procedures to check in and see how they are feeling
- Escalate patient concerns, symptoms, or questions to the appropriate clinical team member
- Help schedule follow-up visits, testing, and other appointments as directed
- Answer or return patient calls when needed
- Provide friendly, professional, and patient communication over the phone
- Document calls, updates, and patient responses clearly and accurately
- Assist with appointment reminders, no-show follow-up, and general patient outreach
- Support the front office team with light administrative tasks as needed
- Follow office protocols, call scripts, and HIPAA/privacy guidelines
Ideal Candidate Traits
- Extremely friendly and personable
- Caring and compassionate toward patients
- Patient and calm when speaking with people
- Detail-oriented and organized
- Reliable and punctual
- Comfortable making phone calls throughout the day
- Strong communication skills
- Able to follow instructions and office processes carefully
- Professional in tone, appearance, and behavior
- Able to stay calm and helpful when patients are confused, frustrated, or worried
- Good at making people feel comfortable
- Able to recognize when something needs to be escalated to clinical staff
- Willing to learn and ask questions when needed
- Genuinely interested in helping patients have a good experience
Helpful Experience
Prior medical office experience is helpful, but not required. We are willing to train the right person.
Experience that may be a good fit includes:
- Medical office or healthcare experience
- Front desk or receptionist experience
- Customer service experience
- Call center or phone-based work
- Scheduling or administrative experience
- Volunteer work in healthcare or patient care settings
- Experience working with older adults or patients
- Pre-med, nursing, healthcare administration, public health, or related coursework
Qualifications
- High school diploma or equivalent required
- Strong phone and customer service skills
- Good computer skills
- Strong attention to detail
- Ability to maintain patient confidentiality
- Ability to communicate clearly and professionally
- Interest in healthcare or patient care preferred
Pay: $20.00 - $25.00 per hour
Benefits:
- Cell phone reimbursement
- Dental insurance
- Free parking
- Fuel discount
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid training
- Vision insurance
Application Question(s):
- At Flow Heart and Vascular, we want every patient interaction to feel thoughtful, personal, and above the standard medical office experience. Why do you feel you would be a strong fit for a patient-centered medical office like ours? Please include any qualities, habits, experiences, or personal traits that would help you make patients feel cared for, supported, and show a willingness to take that extra step. Please answer in 3–5 sentences.
Education:
- High school or equivalent (Required)
Work Location: Hybrid remote in Mesa, AZ 85213
