Job Title: Medical Director
Reports to: Regional Operations Director
FLSA Classification: Exempt
The role of Medical Director will play a pivotal part in delivering exceptional veterinary care with a focus on leading clinic initiatives and developing a high performing team. This role will be a mix of a practicing Veterinarian and monitoring and managing staff and clinic protocols. Through partnership with WagWay Whole Health leadership, Paw Springs Veterinary Clinic Veterinarians, and support staff, you will promote a comprehensive understanding of pet health and longevity to pet parents. As a clinical leader, you will perform work as both a practicing and managing Veterinarian.
Partner closely with the Regional Operations Director on key operational areas including budgeting, staffing, and hospital productivity, with quarterly reviews of KPIs to monitor performance and drive improvement.
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Oversee the implementation of medical protocols and operating procedures to ensure patient care standards are met while maintaining an exceptional client experience.
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Develop and manage the clinic doctor schedule to effectively balance hospital needs with Associate Veterinarian coverage and well-being
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Mentor and develop Associate Veterinarians through hands-on coaching, structured feedback, and regular case discussions, focusing on clinical competency, performance metrics, client satisfaction, teamwork, medical quality, record keeping and productivity.
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Lead daily morning rounds and facilitate monthly doctor and staff meetings to strengthen communication, alignment, and a positive hospital culture.
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Collaborate with the Hospital Practice Manager to ensure a seamless client experience, including resolution of client concerns or complaints when needed.
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Support recruitment efforts for doctors and support staff to attract, hire, and retain top-tier veterinary talent.
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Serve as an ambassador for Paw Springs within the veterinary community and broader public, promoting the organization’s reputation and values.
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Model, uphold, and reinforce Paw Springs culture and core values across both the team and client interactions.
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Educate pet owners on preventive care, nutrition, exercise, behavior and emotional well-being.
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Empower technicians and support staff by promoting an inclusive learning environment, sharing best practices, and adhering to high standards of medical care.
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Work closely with pet care and wellness service teams to co-market services that promote pet longevity.
