Office of Child Support
Child Support Statement: This position is in the Office of Child Support (OCS) which establishes policies and guidelines for the child support program based on federal and state laws. Ohio's child support program provides services to help ensure that children receive the financial and medical support they are legally entitled to and deserve. Learn more about the office by visiting the ODJFS Office of Child Support website.
What You Will Do
This position helps ensure Ohio child support payments are collected, processed, and disbursed accurately. The role includes vendor oversight, support for county child support agencies, and monitoring payment operations to keep services running smoothly.
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Monitor the vendor’s performance and ensure contract requirements are met.
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Work with county agencies and employers to resolve payment issues and delays.
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Review payment data, identify problems or trends, and coordinate corrective actions.
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Use Excel and other data tools to track accuracy, performance, and reporting metrics.
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Conduct call center quality reviews and recommend improvements.
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Provide clear guidance to counties, partner agencies, and the public.
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Assess operations and develop or update procedures to improve performance.
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Draft policy or process changes as needed.
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Assist with system updates, testing, and process improvements.
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Maintain program documentation, assist with training, and coordinate projects.
Recommended Skills
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Strong critical thinking, problem‑solving, and attention to detail.
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Ability to work with multiple data sets and use Excel (sorting, filtering, reports).
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Clear written and verbal communication skills.
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Strong organization, time management, and ability to handle multiple deadlines.
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Ability to explain policies simply and professionally, even in sensitive situations.
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Proficiency with computers, multiple systems, and virtual collaboration tools.
Schedule: Full-time
Hours: Workdays are Monday through Friday. Hours are between 8:00 a.m. and 5:00 p.m.
Location: Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215
Travel: Occasional travel within the state of Ohio.
PN(s): 20045267
Why Work for the State of Ohio
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
- Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications
The candidate, at minimum, must have the following:
Option 1:
AND
Option 2:
AND
Option 3:
Option 4:
Option 5:
Tips For Your Application
When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.
Pay Information
This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 12. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $33.32 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.
Pay Range 12
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Hourly
$33.32
$35.21
$37.09
$39.14
$41.31
$43.57
$45.35
$47.47
Annual
$69,306
$73,237
$77,147
$81,411
$85,925
$90,640
$94,328
$98,738
Months of Employment
At Hire
6 Months
18 Months
30 Months
42 Months
54 Months
66 Months
78 Months
ADA Notice
If you require an accommodation based on a disability for any step of the selection process, please contact [email protected].
Background check information
The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.
ADA Statement
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug-Free Workplace
The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
