About Us
Blank Rome is an Am Law 100 firm with 16 offices and 800 attorneys who provide comprehensive legal and advocacy services to clients operating in the United States and around the world. Our professionals have built a reputation for their leading knowledge and experience across a spectrum of industries and are recognized for their commitment to pro bono work in their communities. Since our inception in 1946, Blank Rome’s culture has been dedicated to providing top-level service to all of our clients and has been rooted in the strength of our diversity and inclusion initiatives. Our commitment to our core values and dedication to providing a supportive and inclusive work environment, allows the firm to attract and retain the brightest in the industry.
Job Overview
The New Business Intake Manager oversees the New Business Intake (Intake) team, responsible for reviewing, processing, and opening all new clients and matters at the firm. The Manager is responsible for overseeing, facilitating, and reviewing new business intake work product, processes and procedures.
The Manager reviews and oversees the work product of the Intake team, mentoring and providing guidance to ensure that all Intake forms and attachments are processed properly, efficiently, and in compliance with department and firm policies and procedures.
The Manager works with senior management, attorneys and staff on escalated Intake issues and projects as needed, including identifying and implementing improvements to the client/matter intake process and ensuring that the Intake team provides excellent customer service.
This role is remote working arrangement. Potential candidates must reside within one of the 11 states in which we have a physical office. In this role, you will report to the Senior Director and Counsel, Risk & Compliance.
Essential Functions
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Supervise and oversee the New Business Intake team in the performance of their daily tasks, provide ongoing quality control, performance feedback and participate in the annual review process.
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Ensure timely processing of new client matter requests.
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Train new team members on New Business Intake policies and procedures.
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Train new attorneys and staff on New Business Intake processes and procedures.
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Identify, develop and implement updates and/or changes to client/matter workflows to increase efficiencies and meet the evolving needs of the firm.
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Maintain a working reference manual of New Business Intake processes and procedures and firm policies relating to the opening of new clients and matters.
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Work closely with the Senior Director and Counsel, Risk & Compliance to implement and modify processes and procedures relating to new business intake and risk management.
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Perform other responsibilities as assigned.
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Work additional hours as needed to fulfill job requirements.
The above essential functions represent the general nature and level of responsibilities for this position and is not intended to be an all-inclusive list. The firm may modify and amend any job description at any time in its sole discretion.
Skills/Qualifications
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5+ years of experience in a law firm.
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2+ years of experience in law firm management, specifically managing a team.
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Bachelor’s degree required.
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Demonstrated knowledge of conflict-of-interest fundamentals.
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Experience with Intapp Open preferred.
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Experience with iManage or other document management/document retention software used by law firms.
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Strong communication skills (verbal and written) with the ability to develop positive working relationships (in-person and virtually).
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Meticulous attention to detail and accuracy.
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Proven ability to manage and mentor a diverse and remote staff.
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Ability to work with and handle confidential matters and maintain confidentiality.
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Ability to work on complex requests in a fast-paced and high-pressure environment.
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Ability to exercise good judgment.
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Ability to work independently as well as with a team.
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Ability to manage multiple tasks with effective organizational skills.
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Proven problem solving, critical thinking, and decision-making skills.
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Unquestioned integrity and professionalism.
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Proficient in Microsoft Suite (Word, Excel, Outlook, Teams).
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Proficient in web-based conference call/web-sharing applications.
Compensation
The salary range for this role is $120,000 - $140,000. Actual salaries will depend on a candidate's geographic location, relevant experience, and skillset. The salary range listed is just one component of Blank Rome’s total compensation package for employees. Other monetary rewards include annual discretionary bonuses based on performance and profit-sharing contributions based on eligibility and firm profitability.
In addition, Blank Rome provides a comprehensive suite of benefits to promote health and financial security, including medical, dental, and vision insurance as well as life, accident, and disability insurance plans. The firm also provides the opportunity to participate in 401(k) retirement benefits, commuter benefits, and well-being programs.
EEO Statement
Blank Rome is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, ethnicity, religion, sexual orientation, gender, gender identity or expression, national origin, citizenship status, age, disability, genetic information, marital or family status, or any other status protected by law.
Our core values of respect for the individual, the community, and the law are clearly demonstrated in our ability to recruit and develop a diverse group of exceptionally talented attorneys and professional staff who enable us to best serve our clients and our communities.
