Position Summary:
The Customer Delivery Manager is responsible for ensuring that internal teams deliver all contractual obligations to our customers. This role requires a detail-oriented professional who can interpret complex contracts, maintain organizational rigor, and foster collaboration across teams to address issues and drive accountability.
The ideal candidate will serve as a key liaison between customer expectations and internal execution, ensuring compliance and timely delivery.
Key Responsibilities:
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Contract Compliance & Governance
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Review and interpret customer contracts, SLAs, and obligations.
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Monitor adherence to contractual terms and escalate non-compliance issues.
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Execution Oversight
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Track deliverables and milestones to ensure timely and accurate execution.
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Hold internal teams accountable for meeting commitments.
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Risk Identification & Resolution
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Identify gaps or risks in meeting obligations and implement corrective actions.
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Cross-Functional Collaboration
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Partner with operations, legal, and customer success teams to resolve challenges.
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Facilitate discussions to address issues constructively and maintain customer satisfaction.
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Reporting & Communication
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Provide regular updates on compliance status and delivery performance to leadership.
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Maintain documentation and audit trails for contractual obligations.
Basic Qualifications:
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Bachelor’s degree in business administration, Operations Management, or related field or equivalent experience.
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5+ years of experience with service-level agreements (SLAs) and compliance frameworks.
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5+ years of experience in customer operations, contract management, and project delivery.
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Strong ability to read and interpret complex contracts.
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Excellent organizational skills and attention to detail.
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Proven ability to challenge teams constructively and drive accountability.
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Strong problem-solving, communication, and stakeholder management skills.
Preferred Qualifications
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Experience in technology, engineering, or data center operations.
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Project Management certification (PMP or equivalent) is a plus.
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Experience working in a matrixed organization with cross-functional teams.
Please note that Applied Digital is currently unable to sponsor new applicants for employment authorization or provide immigration-related support for this position. This includes, but is not limited to, visa categories such as H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1, O-1, and any Employment Authorization Documents (EADs) or other work authorizations that require employer sponsorship.
