Overview
Join our dynamic team as a Branch Manager / Loan Officer, where you will lead a vibrant branch dedicated to delivering exceptional financial services . In this role, you will oversee daily operations, foster customer relationships, and drive loan efforts with enthusiasm and professionalism.
Responsibilities
· Administer the branch’s functions by establishing, monitoring, and maintaining policies and procedures; ensuring compliance to the Bank’s policies.
· Maintains knowledge of Teller and CSR duties.
· Keeps abreast of changes in federal and state banking regulations in conjunction with the Compliance and Operations departments.
· Represents the Bank to the community through good customer relations.
· Handles customer problems and complaints; counsels customers with special needs or requests.
· Directs branch personnel in activities to ensure prompt, accurate, and dependable customer service.
· Conducts performance improvement plans (discipline) and annual performance evaluations.
· Coaches, develops, and inspires staff to maximize their potential.
· Responsible for all Timekeeping duties of assigned staff.
· Promotes and enhances the corporate culture and fosters the development and implementation of organizational vision, policies, and guidelines.
· Works with customers to identify their financial goals and to find ways of reaching those goals.
· Interview applicants to obtain information for loan applications and to answer questions about the loan process. Inform prospective loan applicants of the Bank’s underwriting guidelines and applicable regulations, and obtains and compiles financial information necessary for loan underwriting processing.
· Completes each loan application and all pre-processing functions in a timely manner.
· Reviews and processes loan requests and packages loans as necessary, in keeping with Bank policies and procedures.
· Analyzes applicant financial status, credit, and property evaluations to determine feasibility of granting loans, in keeping with Bank policies and procedures.
· Communicates approvals or denials to the customer and related parties.
· Confers with Loan Processing, Loan Servicing, and Imaging to aid in resolving loan documentation problems from time to time as applicable.
· Monitors an existing loan portfolio to ensure proper risk ratings and early identification of potential problems.
· Handle delinquent accounts in lender portfolio, and arranges for maintenance and liquidation of underlying collateral if applicable.
· Works cooperatively and constructively with a wide variety of people, cross-functional departments, community-based organizations, banks, and lawyers.
Experience
- Proven experience as a Loan Officer or in a similar financial services role with a strong background in mortgage origination and processing.
- Demonstrated success in financial sales and negotiation within banking or mortgage environments.
- Strong understanding of credit analysis techniques coupled with excellent math skills.
- Exceptional customer service skills with the ability to communicate complex financial concepts clearly and professionally.
- Knowledge of underwriting processes, loan contracts, banking operations, and basic accounting principles necessary for effective decision-making.
- This role is ideal for motivated professionals eager to lead a thriving branch while making meaningful impacts on clients’ lives through expert financial guidance. We are committed to fostering an inclusive environment where your skills can flourish—apply today to become part of our dedicated team!
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) 6% Match
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
- Wellness program
Work Location: In person
