Customer Service Associate
NorthStar Dynamic is looking for a friendly and dependable Customer Service Associate to join our Nashville team and support our AT&T Fiber campaign.
In this role, you will work directly with customers, answer questions about AT&T Fiber services, explain available options and promotions, and help customers through the enrollment process. This is a great opportunity for someone who enjoys working with people and wants to build experience in customer service, communication, and sales.
Customer Service Associate Responsibilities
- Speak with customers face-to-face in a professional and friendly manner
- Explain AT&T Fiber services, plans, pricing, and current promotions
- As a Customer Service Associate, confidently answer customer questions clearly and accurately
- Learn about each customer's needs and recommend suitable service options
- Assist customers with enrollment and account setup
- Provide a positive customer experience from start to finish
- Maintain accurate customer and account information
- Work with the team to meet daily customer service and sales goals
- Participate in ongoing product and customer service training dedicated for Customer Service Associates
What We're Looking For
- Strong communication and people skills
- Friendly, positive, and professional attitude
- Comfortable speaking with new customers
- Dependable and willing to learn
- Able to work well independently and as part of a team
- Previous experience in customer service, retail, hospitality, or sales is helpful but not required
What We Offer
- Hands-on training
- Ongoing coaching and support
- A positive, team-oriented work environment
- Opportunities to build customer service, communication, and sales skills
Pay: $850.00 - $1,500.00 per week
Benefits:
- On-the-job training
- Professional development assistance
- Referral program
Work Location: In person
