Job Title: Senior Business Systems Analyst – SAP C4C
Location: Richardson, TX (On-site)
Employment Type: W2 through ZipStaff (No C2C or 1099 please)
About the Opportunity
ZipStaff is seeking an experienced Senior Business Systems Analyst with strong expertise in SAP C4C (Cloud for Customer) to support critical CRM initiatives at a leading global manufacturer of climate control and HVAC solutions.
This organization serves both residential and commercial markets and is known for its innovative products, large-scale distribution network, and complex customer engagement processes. In this role, you will act as a trusted partner between business stakeholders and technical teams, driving requirements clarity, solution design, and successful delivery of SAP C4C enhancements that directly support sales, service, and customer experience operations.
Key Responsibilities
- Lead requirements gathering, analysis, and prioritization for SAP C4C enhancements in close partnership with business and technical stakeholders
- Translate complex business needs into clear functional specifications, user stories, process flows, and acceptance criteria
- Drive solution design discussions and ensure strong alignment between business objectives and technical implementation
- Collaborate with developers, architects, QA, and cross-functional teams throughout the design, build, test, and deployment lifecycle
- Own high-quality documentation, process maps, and knowledge transfer to support long-term solution sustainability
- Identify risks, dependencies, and process gaps early and proactively manage stakeholder expectations
- Support User Acceptance Testing (UAT), training, and successful adoption of delivered enhancements
- Act as a trusted advisor on SAP C4C capabilities and best practices within a manufacturing and distribution environment
Required Qualifications
- Proven experience as a Senior Business Systems Analyst, Functional Analyst, or similar role
- Hands-on experience with SAP C4C (Cloud for Customer) — including configuration, enhancements, or implementation support
- Strong ability to lead requirements workshops and influence cross-functional stakeholders
- Excellent documentation, communication, and stakeholder management skills
- Experience delivering solutions in Agile, hybrid, or Waterfall environments
- Ability to work 100% on-site in Richardson, TX
Preferred Qualifications
- Experience supporting SAP C4C in a manufacturing, industrial, HVAC, or distribution environment
- Familiarity with end-to-end CRM and customer engagement processes (sales, service, order management)
- Prior experience working with global or multi-site business teams
- Understanding of related SAP modules or integration points
About ZipStaff
ZipStaff is a specialized staffing partner focused on connecting skilled technology and business professionals with meaningful contract opportunities. We prioritize quality matches, clear communication, and long-term success for both candidates and clients.
To apply, please submit your resume highlighting your SAP C4C and Business Systems Analysis experience. Ref-161998
Pay: $42.00 - $44.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
- Referral program
Application Question(s):
- Are you legally authorized to work in the United States?
- Will you now or in the future require employer sponsorship for employment authorization?
- How many years of experience do you have as a Senior Business Systems Analyst (or similar role) leading requirements gathering and translating business needs into functional specifications?
Experience:
- Business Analyst for SAP C4C: 2 years (Required)
Work Location: In person
