Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Program Administrative Manager to join our Respite Programs team and help advance our mission of empowering people to live healthier, more fulfilling lives.
What We Offer:
- Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
- Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
- Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
- Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
- Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
- Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.
What You Will Do:
- Lead and continuously improve administrative workflows and processes that support effective, efficient, and responsive operations across BHN's Respite Programs.
- Supervise, train, support, and evaluate administrative employees while promoting accountability, collaboration, consistency, and excellent service.
- Coordinate administrative assignments related to hiring, recruitment, onboarding, scheduling, training, meetings, interviews, and other operational needs across Respite sites.
- Partner closely with Respite leadership, nursing and clinical teams, program staff, and other BHN departments to identify priorities and complete administrative work accurately and on time.
- Monitor and document completion of administrative requirements that support contractual, regulatory, funding-source, safety, and organizational compliance.
- Maintain organized and compliant records, reports, data, schedules, and other documentation in accordance with applicable requirements and BHN policies.
- Attend program and operational meetings, communicate relevant updates, track follow-up items, and help ensure timely completion of action steps across Respite Programs.
- Coordinate meetings and interviews and provide administrative support for reports, data entry, scanning, filing, telephone coverage, reception, and special projects as needed.
- Build positive working relationships and provide responsive, professional customer service to individuals served, employees, candidates, providers, community partners, and other organizations.
- Develop and maintain a working knowledge of Respite program requirements, BHN policies, administrative systems, and operational practices necessary to support high-quality behavioral health services.
Who You Are:
- High school diploma or GED required; associate degree preferred.
- At least three years of office or administrative experience required.
- At least one year of supervisory experience preferred.
- Experience supporting behavioral health, healthcare, residential, crisis, human services, or another fast-paced service environment preferred.
- Proficiency with computer systems and common word-processing, spreadsheet, email, data-entry, scheduling, and communication applications.
- Strong leadership, interpersonal, customer-service, verbal and written communication, organizational, analytical, and problem-solving skills.
- Consistent attention to detail and the ability to prioritize multiple assignments, meet deadlines, maintain accurate records, and follow through on commitments.
- Ability to work independently and collaboratively, exercise sound judgment, manage changing priorities and interruptions, and respond constructively to feedback.
- Cultural responsiveness and the ability to build effective working relationships with colleagues, individuals served, and partners from diverse backgrounds.
We Hire for HEART!
Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.
Salary Range: $65,000-$70,000
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
