Job Overview
We are seeking a dedicated and personable Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries with professionalism and courtesy.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out process efficiently, ensuring accuracy in guest accounts.
- Handle guest inquiries and requests promptly, providing information about hotel services and local attractions.
- Maintain knowledge of hotel policies, procedures, and amenities to assist guests effectively.
- Perform night audit duties as required, ensuring all transactions are accurately recorded.
- Operate phone systems to manage incoming calls and relay messages appropriately.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist in resolving any guest complaints or issues with professionalism and empathy.
- Uphold high standards of guest relations by being attentive to their needs throughout their stay.
Experience
- Previous experience in a front desk or customer service role within a hotel setting is preferred.
- Strong phone etiquette skills are essential for managing calls effectively.
- Experience with night audit procedures is a plus but not mandatory; training will be provided.
- Familiarity with hotel management software and phone systems is advantageous but not required; we offer training for the right candidate.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: $12.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
