Description:
Theatre Floor Staff
Job Type
Part-time
Description
Summary:
A Floor Staff is responsible for providing quality guest service in ticket and concession sales while maintaining the cleanliness of the theatre.
Primary Responsibilities:
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Engage the guest, make eye contact, smile, give quick efficient service and give them your full attention
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Consistently keep the box and/or concession area clean, organized and well-stocked
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Inform guests of special promotions and savings
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Process sale of tickets and concession items, assemble food items, operate point-of-sale terminals and make accurate change
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Offer additional products to complement guest’s order
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Maintain adequate cash funds and notify manager of the need for cash drops
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Conduct theatre checks every 30-45 minutes for instances of theatre hopping, theft or vandalism
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Keep apprised of seating in crowded auditoriums and know where seats are still available
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Perform routine theatre checks on outside of building in all types of weather for cleanliness, vandalism or loitering
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At night’s end make sure all auditoriums, restrooms and game room area(s) are empty
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Conduct crowd control
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Enforcement of all company policies and procedures (MPAA etc.)
Additional Responsibilities:
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Prepare concession stand for theatre opening or closing
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Track inventory and spoilage control
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General theatre cleaning and operational tasks as directed by the Manager on duty
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Handle minor customer complaints; Call the manager if the situation is too difficult
Benefits: Free Movies and Game Play, Discounted Concessions Items, 401(k), Flexible Schedules, Employee Discounts, Health Insurance including Dental, Vision, Life, Accident, Critical Illness and Hospitalization.
Requirements:
Knowledge and Skill Requirements
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Ability to read and interpret documents such as; operating and maintenance instructions, and procedure manuals.
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Ability to follow oral and written instructions.
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Ability to speak effectively before groups of customers or employees of organization.
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Have good communication and interpersonal skills, in addition to good client/customer service skills.
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Ability to work effectively with a team.
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Ability to perform basic math and cash handling duties.
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To perform this job successfully, an individual must know how to operate a register and/or computer or be willing to train, be honest and reliable, self-motivated, dependable and be positive in customer relations with the ability to multi-task.
Working Conditions
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The work for this position is performed mainly inside the movie theatre.
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The position requires routine walking, standing, bending, twisting and carrying items weighing no more than fifty pounds.
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This position requires availability nights, weekends and holidays.
