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Title: Clerk (49077)
Location: Virginia Beach, VA
Payrate: $16.03 per hour
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Job Summary
The City of Virginia Beach Human Services Department is seeking a dependable and customer-focused Clerk to support front desk operations and the customer care communications center. This role serves as a key point of contact for the public, ensuring visitors and callers receive accurate information and efficient service.
Key Responsibilities
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Serve at the front desk or in the communications center, directing visitors and answering incoming calls
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Follow all front desk security procedures, policies, and guidelines
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File, sort, and distribute mail and packages
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Provide information regarding Human Services departments, locations, and hours of operation
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Delivering excellent customer service to the public using established service principles
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Communicate effectively with a diverse population both in person and over the phone
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Maintain professionalism when handling irate or difficult customers
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Respond to inquiries from staff and the public in person and by telephone
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Explain rules, policies, and regulations clearly
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Operate computer-based screening and communication systems
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Route calls and resolve complaints by directing them to appropriate program areas
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Follow established city telephone standards
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Maintain and update resource materials and telephone lists
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Report any threatening or unsafe situations to appropriate administrative staff
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Liaise between clients, staff, and professionals; interpret and respond clearly to verbal requests and instructions
Qualifications
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Strong interpersonal and customer service skills
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Excellent verbal communication and phone étiquette
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Ability to remain calm and professional in high-pressure situations
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Basic computer skills and ability to learn internal systems
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Strong organizational and multitasking abilities
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Prior experience in customer service, administrative support, or clerical work preferred
Work Environment
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Office setting within a public-facing government department
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Frequent interaction with the public, including potentially sensitive situations
