We are a family owned wholesale window coverings distributor located near UCF.
Looking for a customer service representative to work in a small office setting.
M-F Full Time 8:30am - 5:00pm
Responsibilities
- Manage incoming calls.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Must have the ability to communicate accurately and clearly both orally and in writing
- Must work well with others / Enjoys a Team Environment
- Must have organizational skills
- Pleasant telephone manner and Customer service oriented, "can do" approach to work / Positive Upbeat mind set
- Ability to work under pressure
Skills
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Knowledge of computers
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Dependability is a MUST
- Bilingual a plus
- High school degree
Must have the legal right to work in this country, we are E-Verify participants
Job Type: Full-time
Pay: $19 to $20 based on experience.
Drug Free Work Place
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Ability to Commute:
- Orlando, FL 32826 (Preferred)
Ability to Relocate:
- Orlando, FL 32826: Relocate before starting work (Preferred)
Work Location: In person
