- Based in Kanchanaburi, Thailand
- Contract, two years and six months
The Operations Manager (Deputy Manager) is a leadership position within HFPIC, operating under broad direction from the Manager. The role is responsible for supporting the strategic and operational management of the Centre, ensuring services, programs and facilities are delivered safely, efficiently and in accordance with Australian Government policies and local legislative requirements.
The position plays a critical role in maintaining the Centre as a place of remembrance, education and engagement for visitors from around the world. It provides leadership across a diverse range of functions, including visitor services, workforce management, financial and procurement management, facilities and asset oversight, and operational planning. The role is responsible for supervising locally engaged staff and contractors, fostering a positive workplace culture and ensuring high standards of service delivery and accountability.
The Operations Manager contributes to the achievement of HFPIC’s strategic objectives by monitoring operational performance, identifying opportunities for continuous improvement and implementing initiatives that enhance visitor experience and organisational effectiveness. The role also supports business planning, risk management, governance and compliance activities to ensure the ongoing integrity and sustainability of Centre operations.
Representing HFPIC as required, the Operations Manager develops and maintains effective relationships with a broad range of stakeholders, including the Australian Embassy Bangkok, Thai Government agencies, local authorities, tourism organisations and service providers. The role also supports the planning and delivery of commemorative events, official visits and ceremonies, contributing to the Centre’s reputation and broader engagement objectives.
