Office Administrator
Position Summary
Durbin Electric is seeking an organized, dependable, and professional Office Administrator to support the day-to-day operations of our electrical contracting company. This position plays an important role in keeping the office organized, supporting our field electricians, communicating with customers, and assisting management with administrative responsibilities.
The ideal candidate is detail-oriented, dependable, and comfortable multitasking in a fast-paced environment. A positive, friendly, and approachable attitude is extremely important in this position. We are looking for someone who enjoys working with people, communicates well, treats customers and coworkers with respect, and contributes positively to the office environment.
Primary Responsibilities
Office Administration
- Manage day-to-day office administrative tasks.
- Answer incoming phone calls, emails, and customer inquiries.
- Schedule and coordinate service appointments.
- Communicate scheduling and job information with field electricians.
- Maintain accurate customer and job records.
- Assist with estimates, proposals, invoices, and payment processing.
- Assist with accounts receivable and following up on outstanding balances.
- Prepare and organize documents, records, and other office paperwork.
- Assist with permits, inspections, and project documentation.
- Enter and maintain information in company software and systems.
- Track and organize important company information and deadlines.
- Assist management with administrative projects and business needs.
- Maintain an organized and professional office environment.
Customer Service
- Provide friendly, professional, and helpful communication with customers.
- Respond to customer questions and requests in a timely manner.
- Help coordinate communication between customers, the office, and field employees.
- Follow up with customers as needed regarding appointments, estimates, invoices, and completed work.
- Help ensure customers have a positive experience with Durbin Electric.
- Assist with responding to customer reviews and feedback when needed.
- Maintain a calm, courteous, and solution-oriented attitude when handling customer concerns.
Team & Field Support
- Support electricians and field employees with administrative needs.
- Help ensure technicians have accurate job information before arriving at a customer's property.
- Assist with coordinating materials, documentation, scheduling, and other job-related needs.
- Communicate important updates between the office and field team.
- Help management keep daily operations organized and on track.
- Contribute to a positive, respectful, and team-oriented workplace.
Additional Skills — Not Required
Candidates with an interest or experience in social media, photography, video editing, Canva, or content creation are encouraged to apply. These skills may provide opportunities to assist with occasional company social media and marketing projects; however, social media and marketing are not primary responsibilities of this position and are not required for the role.
Qualifications
- Strong organizational and time-management skills.
- Excellent verbal and written communication skills.
- Positive, friendly, and approachable attitude.
- Professional and respectful demeanor.
- Strong attention to detail.
- Ability to multitask and prioritize responsibilities.
- Ability to work independently and take initiative.
- Comfortable using computers and learning new software.
- Ability to maintain confidentiality and handle sensitive business information professionally.
- Previous office administration, customer service, scheduling, or construction-industry experience is preferred but not required.
- Must be dependable, punctual, and willing to learn.
- Ability to work well with a variety of personalities and contribute positively to a team environment.
What We're Looking For
We are looking for someone who is organized, reliable, personable, and willing to jump in wherever needed. The right person will be comfortable working with customers, electricians, and management while handling administrative details and helping keep the day-to-day operations of the company running smoothly.
Most importantly, we want someone who comes to work with a good attitude, treats people well, and helps create a positive environment for both our customers and our team.
A positive attitude, strong work ethic, and willingness to learn are more important than having experience in every area of the position.
Pay: $17.00 - $22.00 per hour
Benefits:
- Paid time off
- Parental leave
Ability to Commute:
- Louisville, KY 40243 (Preferred)
Work Location: In person
