Company:
The Robert J Stillwell Agency is a small independent insurance agency in the idyllic neighborhood of Spring House, PA. In business for over 50 years, the Stillwell Agency is staffed with exceptionally dedicated, highly knowledgeable licensed insurance professionals and representatives and provides Medicare, life, health, cancer, annuity insurance policies to customers in the tri-state area. Our office is located at 1009 N. Bethlehem Pike, Spring House PA 19477.
Job Description:
As a Medicare Product Customer Service Representative, you will take calls from Medicare Recipient beneficiaries who have questions regarding eligibility, coverage, benefits, and other policy related information. CSRs will also be responsible for providing over the the phone assistance to to our agents in the field. Join our small team of seasoned and dedicated agents and representatives and help us to provide our customers with the very best customer experience. Part time to grow into full time. *Pay and benefits vary based on experience and full-time or part-time availability.
Qualifications:
- US work authorization (Required)
- Insurance health producer license
Experience:
- Experience assisting Medicare eligible individuals by telephone (Preferred)
- Minimum of 1 year experience as an insurance representative (Preferred)
- Knowledgeable with Medicare and Medicare related products (Preferred)
- Customer service experience (Preferred)
Skills/Abilities:
- Strong computer skills
- Personable over the phone
- Maintain a positive work attitude
- Be a team player
- Develop and maintain appropriate and up-to-date understanding of Medicare products
- High level of integrity
- Understanding of HIPAA compliance
Responsibilities:
- Successfully utilize proprietary online applications and Medicare related sites and resources
- Ensure positive customer experience by educating customers on the features and benefits of Medicare products, responding to questions, and resolving client issues
- Successfully answer questions from agents in the field
- Follow all local, state, and federal regulations related to Medicare
Job Types: Part-time, Full-time
Pay: $35,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Experience:
- Customer service: 3 years (Preferred)
License/Certification:
- Accident and Health license (Required)
Work Location: In person
