Company: Achieve Better ABA Therapy
Location: In-Office
Employment Type: Full-Time
We are seeking a compassionate, organized, and detail-oriented Intake / Client Care Coordinator to join our ABA therapy team. This role serves as the first point of contact for prospective families and plays a critical role in guiding clients through the intake and onboarding process while ensuring exceptional customer service and ongoing support.
The ideal candidate is personable, efficient, and passionate about helping families access high-quality ABA services for children with autism and related developmental needs.
Respond promptly to new client inquiries via phone, email, and online referrals
Conduct initial intake calls and gather demographic, insurance, and clinical information
Explain ABA services, intake procedures, and next steps to families
Coordinate onboarding documentation and consent forms
Maintain and update intake pipelines and waitlists
Verify receipt of required records and documentation
Serve as a liaison between families, clinicians, and administrative staff
Provide compassionate support and timely communication to families throughout the onboarding process
Address client questions and concerns professionally
Maintain positive relationships with referral sources and families
Coordinate initial assessments and appointments
Assist with clinician scheduling and client matching
Ensure smooth transition from intake to active services
High school diploma required
Experience in healthcare, ABA, behavioral health, medical office, or client coordination preferred
Excellent communication and customer service skills
Strong organizational and multitasking abilities
Ability to work in a fast-paced environment with attention to detail
Proficiency with Microsoft Office, Google Workspace, and EMR systems
Knowledge of ABA therapy and insurance processes is a plus
Empathy and professionalism when working with families
Strong follow-up and problem-solving abilities
Ability to prioritize tasks and manage deadlines
Team-oriented mindset with strong interpersonal skills
Competitive pay
Paid time off
Health benefits
Professional development opportunities
Supportive team environment
Opportunities for growth within the organization
Please submit your resume and a brief cover letter to [email protected]
