CUSTOMER SERVICE REPRESENTATIVE
Full-Time | $60,000+ annually (Base + Performance Bonuses)
Stamford Ford – Stamford, CT
About Us
Stamford Ford is a premier automotive dealership dedicated to delivering exceptional customer experiences in both sales and service. We are currently seeking a highly motivated, customer-oriented professional to join our Service Department as a Customer Service Representative. This individual will play a vital role in supporting our Service Department by managing incoming and outgoing customer communications and timely accurate appointment scheduling.
Key Responsibilities
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Professionally manage inbound service department calls and inquiries
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Place outbound calls to schedule, confirm, or adjust service appointments
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Educate customers on routine vehicle maintenance and available service offerings
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Accurately enter customer and service details into the CRM system
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Collaborate with service advisors and other team members to ensure a seamless customer journey
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Meet and exceed performance metrics for appointment setting and customer service satisfaction
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Respond to texts, emails, and web inquiries using dealership communication tools
What We Offer
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A fast-paced, team-oriented, and goal-driven environment
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Opportunities for professional development and career advancement
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Employee discounts on vehicle purchases, leases, and services
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401(k) retirement plan with company match
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Health, dental, and vision insurance
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Generous paid time off (Vacation, Sick, Personal, Holidays)
Qualifications
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High school diploma or equivalent (required)
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Valid driver’s license (required)
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Prior experience in a BDC, call center, customer service, or automotive setting preferred
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Excellent verbal and written communication skills
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Strong interpersonal and problem-solving abilities
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Comfortable handling a high volume of calls and multitasking in a fast-paced environment
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Proficient with CRM systems and general computer applications
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Self-starter with the ability to work independently and collaboratively
Ready to be the voice of Stamford Ford’s Service Department?
If you’re passionate about helping people and thrive in a structured, customer-focused environment, we encourage you to apply today!
