Summary:
This position is responsible for registration and insurance verification in all registration areas within MyMichigan Health. This position will make financial arrangements for patients without insurance or with inadequate insurance. A primary function of this position will be to perform point of service collections of copay and deductible amounts from patients at the point of discharge in a diplomatic and customer focused manner. This position must be able to work in a team atmosphere and have good communication skills. This position will also perform miscellaneous related duties as assigned.
Responsibilities:
A Day in the Life of an Admitting Representative at MyMichigan Health:
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(40%)* Collects co-pay amounts, posts the payment in the computer, prints receipts, balance cash at end of shift. Provides patients with preprinted materials.
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(20%)* Meets with the patient and/or family to explain insurance coverage, treatment costs, hospital billing policies and to inform them of their financial obligations upon discharge. Sets up payment plans.
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(20%)* Makes financial arrangements for patients without insurance or with inadequate insurance coverage and communicates available financial assistances program for self pay patients.
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(20%)* Accesses insurance eligibility websites to verify benefits and coverage. Able to assess co-pay and deductible amounts and document the information.
Certifications and Licensures:
N/A
Required Education:
Requirements We Are Looking For:
Education: High School Diploma or GED
Equivalent Experience:
Other Information:
Other Duties and Responsibilities:
EXPERIENCE, TRAINING AND SKILLS
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One-year experience working with insurance and patient accounts preferred.
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Typing skills and basic personal computer knowledge needed to enter patient information.
- Basic math proficiency and customer service skills.
- Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear an understandable manner.
- Maintains confidentiality with all patient information and data obtained.
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Knowledge of medical terminology and medical office practices, policies and procedures as normally acquired through experience working in the medical center or similar setting preferred.
- Four (4) years’ experience working in a hospital setting with insurance, registration and collections preferred.
- CHAA certification preferred.
- MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows.
- An employee may be required to participate in further learning opportunities offered by MyMichigan Health.
PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:
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Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
- Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
- Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
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Overall vision and hearing is necessary with or without assisted device(s).
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Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.
- Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
- Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
- Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.
- Physical Demand Level: Sedentary. Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.
