Transform Lives with Your Compassion and Expertise
At the Institute on Aging (IOA), we believe in enhancing the quality of life for individuals as they age, enabling them to maintain their health, well-being, independence, and participation in the community. For nearly 40 years, we’ve been dedicated to helping older adults and those with disabilities age in the place they call home. Now, we're calling on compassionate individuals to join our mission.
Why You'll Love Working Here
- Hybrid Schedule: Enjoy the flexibility to balance your work and personal life.
- Work-Life Balance: We understand the importance of maintaining a healthy work-life balance.
- Robust Benefits Package: Comprehensive health coverage, retirement plans, and more.
- Advancement Opportunities: Grow your career with us.
Your Role: Connect Client Sales Representative
The IOA Connect Client Sales Representative plays a critical role in connecting older adults and their families with the services and support offered by the Institute on Aging. This position is rooted in a dynamic, fast-paced call center environment focused on delivering compassionate, solution-driven sales through inbound and outbound calls, emails, and chat interactions. The Connect Client Sales Representative reports to the Call Center Sales Manager.
Hybrid Role: Must be able to commute to our San Francisco corporate office 3 days per week (Tuesday - Thursday).
What you will do:
Sales and Revenue Generation:
- Answer inbound calls and conduct outbound sales calls to prospective clients and leads, showcasing the benefits of our programs and services.
- Meet and exceed sales targets to contribute to the overall growth and success of the Institute on Aging.
- Upsell and cross-sell additional services and products, identifying solutions that meet the unique needs of each client.
Sales Reporting and Analysis:
- Maintain accurate records of all sales activities and client interactions using our tracking process and technology.
Client Relationship Management:
- Build and maintain strong relationships with existing and potential clients to foster loyalty and trust.
- Address client inquiries and concerns promptly and professionally, ensuring exceptional client satisfaction.
- Follow up with clients to provide ongoing support and ensure their needs are met.
Team Collaboration:
- Collaborate with the sales and marketing team to strategize and implement marketing and sales campaigns effectively.
- Share insights and feedback from client interactions to improve marketing and sales strategies and client experience.
Empathy and Sensitivity:
- Display genuine empathy, sensitivity, and respect for the needs and concerns of elderly clients.
What We’re Looking For
- Proven track record of at least 2-3 years as a successful sales representative in a call center or similar environment.
- A college degree is not required; we welcome applicants who have developed the necessary skills and professional growth through relevant coursework, professional training, certifications, or equivalent hands-on customer service experience.
- Strong persuasion and negotiation skills to convert leads into sales and overcome objections.
- Ability to listen actively to clients and identify their needs to offer appropriate solutions.
Physical Requirements
- Mobility: Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Coordination: Multi-limb and eye-hand coordination.
- Endurance: Ability to sit at a desk for prolonged periods while working on computers. Ability to move, lift, carry, push, pull, and place objects weighing more than or equal to 40 pounds without assistance.
IOA reserves the right to adjust work hours or duties when appropriate.
Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Job Type: Full-time
Pay: $27.00 - $32.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Experience:
- call center : 1 year (Preferred)
- customer service / sales: 2 years (Required)
- CRM and/or HubSpot: 1 year (Required)
Ability to Commute:
- San Francisco, CA 94118 (Required)
Work Location: Hybrid remote in San Francisco, CA 94118
