JOB SUMMARY
The Service Technician is responsible for performing service on residential heating and air conditioning systems according to company standards providing the customer with a high-quality experience. This position diagnoses problems, explains these to customers in clear, non-technical terms, relays costs to customers, and offers alternative solutions. and provides exceptional customer service at all times by treating customers with the utmost respect and attention.
ESSENTIAL FUNCTIONS
Replaces or repairs fans, motors, thermostats, fuses, filters, bearings, valves, controls, gaskets and other HVAC equipment as necessary.
Performs warranty services as required.
Troubleshoots defective HVAC systems and equipment to make diagnoses.
Conducts performance tests with specialized tools and adjusts system settings.
Communicates identified problem(s) effectively to customers and offer alternative solutions.
Fixes, replaces and adjusts vents and ductwork.
Ensures condensation drain line is free of debris and draining properly.
Diagnoses refrigeration requirements, ensuring AC systems are running at full efficient capacity.
Performs emergency repairs promptly and efficiently.
Provides cost estimates to customers and obtains signature approval to move forward with repairs.
Orders and collects parts once customer gives approval, and communicates with supervisor regarding any challenges.
Keeping daily logs and records of service functions.
Maintains service truck based on company expectations.
Ensures compliance with appliance standards and with Health and Safety Act.
Practices industry safety and compliance procedures.
Completes all services rendered using protective measures to keep customer’s home or business clean and undamaged.
Participates in company-provided training opportunities on customer service and the latest industry technologies.
Completes other duties as assigned by supervisor.
PREREQUISITE KNOWLEDGE, SKILLS, AND ABILITIES
High school diploma, GED or suitable equivalent.
2+ years residential HVAC experience.
EPA and NATE Certification (preferred).
Proficient refrigeration operations knowledge with demonstrated ability to troubleshoot.
Valid driver’s license and good driving record.
Proficient electrical and mechanical diagnostic skills.
Proficient troubleshooting skills
Excellent written, verbal and interpersonal skills.
Proficient in reading schematics and work plans.
Excellent communications skills.
Ability to work after hours, over weekends and on public holidays with short or no notice.
Must have exceptional attention to detail.
Strong organizational and time management skills, and ability to prioritize.
Must be a self-starter and driven with a positive attitude.
Strong problem-solving skills.
Strong teamwork skills.
Basic understanding of Microsoft Office products.
Dependability beyond reproach.
High-level commitment to attendance and punctuality.
ENVIRONMENTAL, PHYSICAL, AND MENTAL REQUIREMENTS
Ability to operate tablet, mobile phone and other field equipment as needed
Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work
Ability to lift/carry up to 75 lbs. without assistance repeatedly during work hours
Ability to climb up and down ladders and/or step stools repeatedly during work hours
Ability to sit/stand for long periods of time during work hours
Ability to frequently squat, stoop or kneel, reach above the head and reach forward.
Ability to work in small and confined dark spaces such as crawl spaces, attics, etc.
Ability to work in a wide range of temperatures (indoor/outdoor)
Ability to travel up to 75% of the time between job sites and customer locations
Correctible vision and hearing.
Ability to communicate verbally in English in a clear understandable speaking voice both in person and on the telephone.
Ability to manage multiple tasks with changing priorities.
ACKNOWLEDGEMENT
Harbin Heating and Air Conditioning, Inc. has reviewed the job description for Service Technician to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned or updated by supervisors as deemed appropriate. This document does not represent a contract of employment, and Harbin Heating and Air Conditioning, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as Harbin Heating and Air Conditioning, Inc. may deem appropriate.
I have read and understand the expectations outlined in the job description of Service Technician in its entirety. I will abide by the job description and its expectations. I understand the physical demands of my job and I understand the work environment of my job.
