Sedona Wellness Retreat is seeking a caring, organized, and professional Front Office Coordinator to join our team.
This position is ideal for someone who enjoys helping people, providing outstanding customer service, and creating a warm, welcoming experience for guests who are often facing significant health challenges.
As one of the first points of contact, you will play an important role in guiding prospective guests, answering questions, coordinating reservations, scheduling appointments, and supporting daily office operations.
We are looking for someone who is compassionate, detail-oriented, dependable, and enjoys working in a positive wellness environment.
Responsibilities
- Answer incoming phone calls from prospective guests and patients
- Respond to emails and online inquiries
- Explain retreat programs and answer general questions
- Assist guests with reservations and scheduling
- Schedule consultations and appointments
- Follow up with prospective guests regarding inquiries
- Make outgoing sales and follow-up calls
- Welcome and assist arriving guests
- Process payments using our point-of-sale system
- Scan and organize medical records and documents
- Maintain accurate electronic records
- Coordinate with doctors, kitchen staff, and guest services
- Assist with daily office operations
- Maintain a clean and organized reception area
- Support administrative projects as needed
Qualifications
We are looking for someone who is:
- Friendly and personable
- Compassionate and caring
- Professional in appearance and communication
- Organized with strong attention to detail
- Comfortable speaking on the phone
- Positive and energetic
- Dependable and punctual
- Able to multitask in a fast-paced environment
- A team player with a servant's heart
- Comfortable working with guests experiencing serious health conditions
Preferred Experience
- Reception or front office experience
- Customer service
- Hospitality or hotel experience
- Medical office experience
- Appointment scheduling
- Sales or guest admissions
- Microsoft Office
- Google Workspace
- Electronic medical records (preferred but not required)
- Point-of-sale systems
- CRM software (preferred)
Skills
- Excellent communication
- Active listening
- Problem solving
- Professional phone etiquette
- Time management
- Organization
- Computer proficiency
- Customer service
- Attention to detail
- Ability to work independently
About Sedona Wellness Retreat
Sedona Wellness Retreat is a medically supervised wellness center located in beautiful Sedona, Arizona.
Our programs focus on nutrition, lifestyle medicine, detoxification, integrative therapies, and personalized wellness plans designed to support the body's natural healing processes.
Our guests come from around the country seeking education, guidance, and compassionate support in a peaceful healing environment.
We pride ourselves on creating a warm, encouraging atmosphere where every guest feels cared for from the moment they first contact us.
Benefits
Depending on employment status:
- Competitive pay
- Paid sick time off
- Employee wellness benefits
- Employee discounts
- Opportunities for growth
- Positive work environment
- Beautiful Sedona location
- Supportive team culture
Pay: $18.00 - $22.00 per hour
Work Location: In person
