JOB DESCRIPTION
JOB TITLE: Visitor Experience Ambassador
DEPARTMENT: Visitor Services
DATE: July 1, 2025
FUNCTION:
This part-time position is responsible for directly serving visitors by providing courteous service and accurate information on tourism in the Charleston area in-person, by phone, and electronically.
STATUS: Part-Time, Regular / non-exempt
SPECIFIC REQUIREMENTS:
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Excellent oral communication and grammar/spelling skills.
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Excellent customer service skills.
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Knowledge of computer systems and the Internet.
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Ability to operate cash register/data processing equipment.
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Knowledge of the Charleston area attractions and events.
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Must be able to work at least 3 shifts (15 hours weekly) and at least two weekends per month.
SPECIFIC DUTIES:
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Serve visitors to all area visitor centers in a cordial, outgoing, professional manner
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Serve visitors as needed in The Best Friend Charleston Train Museum (23 Ann Street, Downtown Charleston) in a cordial, outgoing, professional manner
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Serve visitors as needed in the Marketplace and Coffeebar
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Answer in-bound calls received from prospective visitors requesting information about the Charleston area in a courteous, professional manner
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Assist visitors electronically via live chat at ExploreCharleston.com and Facebook Messenger in a courteous, professional manner
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Be fully knowledgeable about points of interest and special events in the Charleston area
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Keep the visit planning area clean and orderly
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Visit area tours and attractions to remain current on visitor services and interests
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Be responsible and accurate with ticket/publication sales as well as all counter duties.
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Supervisory staff may be responsible for opening and closing as well as being familiar with all operating procedures.
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Submit requests for visitor information using Simpleview CRM
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Record partner referrals using Simpleview CRM
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Assist with proofreading various Explore Charleston websites for errors as assigned
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Submit event suggestions each week to be considered for inclusion in the Explore Charleston SOE
Assist with Explore Charleston Front Desk operations, including:
- Direct callers to appropriate staff members
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Assist visitors to Explore Charleston Executive Office seeking to receive a bulk quantity of Visitors Guides and Maps and record any items distributed via Simpleview CRM
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Check in guests upon their arrival via electronic sign-in sheet in Google Drive, providing them with an Explore Charleston Guest Sticker, and notifying appropriate staff of their guest's arrival
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Check in vendors arriving to provide a service via electronic sign-in sheet in Google Drive, providing them with an Explore Charleston Guest Sticker (i.e., Johnson Controls, Capitol Coffee, et. al.)
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Accept and record deliveries via Explore Charleston Front Desk Delivery Notebook received from service providers such as: FedEx, UPS, USPS, Amazon, Nelson Printing, et. al.
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Record check payments received in the Explore Charleston Daily Check Log as needed
TO ENSURE ORDERLY OPERATION:
1. Provide backup to the Explore Charleston Front Desk as assigned.
2. Provide backup to the Explore Charleston Visitor Center as assigned.
3. Handle other support services as assigned.
ESSENTIALNON-ESSENTIAL REQUIREMENTS (In compliance with the ADA):
Essential Functions:
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Good command of the English language, including comprehension, verbal, and written
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communication skills
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Good interpersonal skills
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Ability to operate office equipment and learn software programs such as Windows,
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database
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Ability to operate cash register/data processing equipment
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Ability to perform mathematical calculations accurately
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Ability to grip/grasp various tools and equipment used in the office area
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Good eyesight and hearing which may be corrected with an aid if necessary
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Ability to rotate body in standing or sitting positions
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Access to reliable transportation
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Must be able to attend monthly staff meetings, typically held after standard work hour
Non-essential Functions:
Ability to stretch and reach in various directions while in a kneeling, standing, sitting or crouching position.
Able to lift a maximum of 50 pounds.
IMMEDIATE SUPERVISOR: Assistant Directors of Visitor Services
