Qualified Professional — Community-Based Youth & Family Services Position
Type: Part-Time
Work Environment: Community-Based
Service Locations: Home | School | Community Settings
Our Mission
We are building a youth- and family-centered team focused on helping individuals stabilize, grow, and move forward — not simply “get through the week.”
Our work is rooted in structure, accountability, consistency, and ethical care. We serve youth, young adults, families, and individuals who need support in real-life environments where challenges actually occur.
This role is for professionals who want to make meaningful impact, but also understand that strong care requires documentation, boundaries, communication, and follow-through.
Role Overview
The Qualified Professional provides structured, community-based support services to youth, families, and individuals in homes, schools, and community settings.
This role combines relationship-building, skill development, stabilization support, service plan implementation, coordination, and professional documentation.
The right person for this role must be able to build trust with clients while maintaining clear boundaries, follow clinical and program guidance, communicate early when problems arise, and complete documentation accurately and on time.
This is not a role for someone who needs constant chasing, avoids paperwork, struggles with accountability, or only works well when everything is calm and predictable.
Key Responsibilities
The Qualified Professional will:
· Provide structured community-based services aligned with program, clinical, and regulatory expectations
· Support youth, families, and individuals with skill-building, stability planning, emotional regulation, daily functioning, and community engagement
· Assist with assessments, service planning, and implementation of person-centered goals
· Coordinate appropriately with caregivers, schools, natural supports, referral sources, and internal team members
· Provide crisis awareness, de-escalation support, and stabilization assistance within training, scope, and supervision
· Maintain accurate, timely, professional, and compliant documentation
· Communicate service barriers, client concerns, schedule issues, and documentation challenges early
· Participate in supervision, team meetings, training, and quality improvement efforts
· Follow agency workflows, service expectations, and ethical standards consistently
· Represent the organization professionally in homes, schools, and community spaces
Personality and Work Style Fit
This role is a strong fit for someone who is:
· Relational but boundaried — able to connect with youth and families without becoming overly personal, emotionally reactive, or enmeshed
· Calm under pressure — able to stay grounded when clients, families, or environments are escalated or unpredictable
· Structured and dependable — able to follow workflows, manage schedules, complete notes, and communicate without constant reminders
· Direct but supportive — able to encourage clients while still holding expectations and promoting accountability
· Flexible in the field — comfortable working in homes, schools, and community spaces instead of only office-based environments
· Self-managed — able to work independently without disappearing, delaying documentation, or waiting until problems become emergencies
· Coachability-minded — open to feedback, supervision, correction, and professional growth
· Documentation-conscious — understands that if it is not documented correctly and on time, it did not happen from a compliance standpoint
This Role Is Not a Good Fit For Someone Who:
· Avoids documentation or regularly misses note deadlines
· Needs repeated reminders to complete basic responsibilities
· Struggles with professional boundaries
· Becomes defensive when given feedback
· Waits until the last minute to communicate problems
· Is uncomfortable working in homes, schools, or community settings
· Wants a loose, unstructured job without accountability
· Has difficulty staying calm around conflict, crisis, or family stress
· Overpromises to clients or families outside of their role
· Treats supervision as criticism instead of support
What Success Looks Like
Strong team members in this role consistently demonstrate:
· The ability to build trust quickly while maintaining professional boundaries
· Clear, timely, and respectful communication with supervisors and team members
· Clean, organized, accurate, and timely documentation
· Consistent attendance, scheduling reliability, and follow-through
· Strong judgment in community settings
· Supportive engagement with clients while maintaining structure and accountability
· Willingness to ask questions early instead of hiding confusion
· Ability to follow established workflows and improve through feedback
· Professionalism when interacting with families, schools, community partners, and coworkers
Required Qualifications
· Meets North Carolina Medicaid Qualified Professional requirements
· Bachelor’s degree or higher in a human services or related field, or equivalent QP criteria
· Experience in mental health, behavioral health, social services, youth services, or community-based support
· Reliable transportation
· Valid driver’s license
· Comfort working primarily in homes, schools, and community environments
· Ability to complete professional documentation within required timelines
· Ability to pass required background checks and meet agency credentialing standards
Preferred Experience
· Youth transition services
· Family-based interventions
· Community-based mental health or behavioral health services
· Experience working with youth, young adults, families, or high-need populations
· Strong documentation habits and workflow organization
· Calm and confident presence during challenging or unpredictable situations
· Experience collaborating with schools, caregivers, social service agencies, or community partners
How We WorkField-Based Services
Approximately 90–95% of services occur in community settings, including homes, schools, and community environments. Team members must be comfortable working independently in the field while staying connected to the team through communication, supervision, and documentation.
Documentation Standards
Progress notes must be completed within 24 hours of service delivery. Notes must be accurate, professional, compliant, and reflective of the service provided. Documentation is not a side task in this role — it is a core responsibility.
Communication Expectations
We prioritize early communication and problem-solving. Team members are expected to communicate schedule changes, client concerns, documentation barriers, safety concerns, and service challenges before they become larger problems.
Supervision and Team Structure
Team members receive supervision, support, check-ins, and training. Supervision is used to improve care quality, strengthen judgment, support accountability, and ensure services are delivered ethically and effectively.
Timesheets
Timesheets are submitted weekly. Clear processes will be provided to support consistency and accuracy.
Mileage Reimbursement
Mileage is reimbursed for approved community-based travel. Instructions for mileage logs and submission will be provided.
Pay: $24.00 - $30.00 per hour
Expected hours: 15.0 – 30.0 per week
Benefits:
- 401(k)
- Flexible schedule
- Paid time off
- Professional development assistance
Work Location: In person
