Overview:
Coordinates and supports performance improvement projects, financial operations, and clinical data reporting within the Patient Care Services (PCS) division. Ensures effective collaboration among stakeholders, facilitates operational enhancements, and drives data-driven decision-making to improve patient outcomes and organizational efficiency.
Responsibilities:
- Coordinates the collection, analysis, and reporting of performance improvement, financial, productivity, and patient satisfaction data.
- Works closely with the Enterprise Analytics team to develop and interpret analytic reports that drive strategic nursing decisions.
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Serves as Site Coordinator of the National Database for Nursing Quality Indicators (NDNQI), monitors reports and alerts clinical content experts of identified trends. Teaches new Nurse Leaders about NDNQI.
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Coordinates the collection, analysis, and reporting of data for assigned performance improvement projects
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Prepares reports and conducts presentations related to clinical outcomes.Ensures accurate data submissions and reporting deadlines are met for both internal and external stakeholders
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Manages and coordinates the design, roll out, education and on-going process improvement for new clinical equipment.
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Conducts education for patient care staff on new processes or identified issues, implement new system enhancements and improve workflow for caregivers or the operations of the PCS department.
- Serves as resource for projects that effect care giver processes with a focus on planning, communication including written policies updates, education, and support on these projects.
- Performs chart audits and direct observations to determine compliance with established standards and policies and facilitates improvement when indicated.
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Participates in on-going monitoring of clinical, financial and productivity data.
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Solves complex problems and supports projects by using excellent communication, clinical and problem-solving skills.
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Collaborates with nursing financial resources to generate and present monthly and quarterly financial reports to nursing leadership and executive teams.
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Collaborates with the Nursing team to develop SMART goals based on data analytics to drive performance improvement.
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Assists in assuring TJC readiness.
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Assists in improving patient outcomes through implementation of evidence based clinical practice.
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Assists departments in the Patient Care Division with education of new policies and procedures, technology and process changes.
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Serves as liaison to ancillary departments to assure clinical practices are implemented smoothly. Collaborates with educational (Clinical Education) and quality (Quality Department) resources when indicated.
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Is a member of various PI teams, standing teams and work groups as required to plan for, communicate and implement changes that effect patient care processes and operations.
DCH Standards:
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Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
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Performs compliance requirements as outlined in the Employee Handbook
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Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
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Performs essential job functions in a manner that ensures the safety of patients, visitors, and employees.
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Identifies and reduces unsafe practices that may result in harm to patients, visitors, and employees.
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Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors, and employees.
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Requires use of electronic mail, time and attendance software, learning management software and intranet.
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Must adhere to all DCH Health System policies and procedures.
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All other duties as assigned.
Qualifications:
- Bachelor of Science in Nursing preferred or (may give consideration to candidates with relevant years of experience with BSN completed within 4 years).
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Master of Science in Nursing preferred.
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Three years’ experience in an acute care facility required.
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Active Registered Nurse licensure with the state of Alabama required.
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Experience in the coordination of quality projects preferred.
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Familiarity with Joint Commission and CMS standards and terminology preferred.
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Basic knowledge in the use of office productivity software to include MS Excel, MS Word, MS Outlook, and MS PowerPoint required.
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Basic knowledge of statistical and data analysis required.
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Excellent written and verbal communication skills with the ability to make formal presentations required.
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Meditech experience preferred.
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Incumbent must exhibit strong interpersonal skills.
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Must be able to read, write legibly, speak, and comprehend English.
WORK CONTEXT
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Demonstrate leadership skills
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Must be able to perform public speaking
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Ability to delegate to team members and students
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Address conflict and stressful situation
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Communicate with different personalities and engage in face to face discussion
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Dealing with unpleasant or physically aggressive personalities
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Must be able to use electronic mail, telephone and texting
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Must be able to work in groups
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Must be able to perform structured and unstructured work
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Must be meet time pressure and time lines
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Includes possible exposure to human body fluids, disease, infection, lab chemicals and hazardous materials and/or cleaning solutions
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Requires wearing of common protective and safety equipment such as gloves, safety glasses, mask, gowns, etc.
PHYSICAL FACTORS
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Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
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Must be able to tolerate prolonged periods of standing and walking.
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Must be able to reach reasonable distances in any direction.
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Must be able to stand, walk, kneel, bend, sit, stoop and lift.
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Must be able to run in an emergency.
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Must be able to move fingers in a coordinated manner and must be able to feel and perceive temperature, texture, shape and size with fingertips.
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Must be able to perform the duties with or without reasonable accommodation.
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Hearing and vision must be normal or corrected to within normal range.
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Physical presence onsite is essential.
