Key Responsibilities
· Serve as the primary escalation point and perform Level 1-3 IT help desk support, including ticket triage, troubleshooting, root cause analysis, and user support.
· Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
· Perform server administration tasks including user/group management, security permissions, group policies, print services, monitoring, and troubleshooting.
· Manage the complete lifecycle of IT assets, including procurement coordination, shipping, receiving, deployment, recovery, disposal, and inventory tracking of laptops, desktops, peripherals, mobile devices, and other technology equipment.
· Maintain accurate inventory records and asset management systems to ensure accountability, compliance, and efficient allocation of IT resources.
· Perform user account administration, including onboarding and offboarding activities, account provisioning and deprovisioning, password resets, access management, and license assignments.
· Provide phone, chat, and in-person technical support while meeting established service level agreements (SLAs) and documenting incidents and requests within the ticketing platform.
· Support the implementation, deployment, and maintenance of business applications and internal technology solutions.
· Manage and support the organization's VoIP and telecommunications systems, including troubleshooting, reporting, user administration, and optimization.
· Assist in maintaining internal infrastructure including servers, routers, switches, firewalls, printers, phones, LAN/WAN, VPN, and cloud services.
· Perform routine audits of systems, backups, IT assets, software licensing, user access, and configurations.
· Assist with IT compliance and security initiatives, including SOC 2 controls, security awareness training, compliance monitoring, documentation, and remediation follow-up activities.
· Develop and maintain end-user documentation, knowledge base articles, and standard operating procedures.
· Analyze recurring operational and technical issues, recommend process improvements, and implement automation and technology solutions that enhance business productivity.
· Work with internal stakeholders and external vendors to complete projects, activities, and communicate results.
Join us as a Senior Help Desk Technician where your technical expertise will make a real difference! We’re dedicated to supporting your growth within a vibrant team environment that values innovation and proactive problem-solving.
Pay: $46,489.55 - $55,987.42 per year
Work Location: In person
