Primary Focus is Customer Service which includes providing assistance with our Online Banking system. Having a strong banking background is helpful to provide excellent customer service to our customer base, with the ability to research and resolve customer problems quickly and efficiently. Verbal communication skills are required as well as above average writing skills.
Responsibilities:
● Handle all inquiries in a prompt and friendly manner which includes answering incoming telephone calls and chats in a courteous and professional manner and answering e-mail inquiries in a timely, efficient, and professional manner, while maintaining high levels of customer service.
● Maintain thorough understanding and utilization of Online Banking: set-up and changes for Customer and Business client account access.
● Utilize listening and consultative skills to match customer needs with our Bank's services with the ability to resolve customer inquiries quickly and efficiently.
● Proactively sell Bank's services where appropriate.
● Actively pursue loan opportunities; initiate Consumer Loan applications; document & close Consumer Loans; and provide follow-up and maintenance, as required.
● Perform all electronic Teller functions proficiently.
● Open and close accounts, following all regulations and procedures to ensure proper compliance.
● Maintain complete understanding of the Debit Card set-up process, hot card Visa Debit and ATM card procedures to assist customers and ATM Department with ordering cards, change-in status, and initial claim (dispute) processing in order to be in compliance with Regulations.
● Initiate wire transfers, including Domestic and Foreign wire originations.
● Set-up of overdraft protection and sweep accounts.
● Remain current on all products and services while adhering to all bank policies and regulations.
● Maintain a good understanding and working knowledge relating to bank compliance regulations, bank policies, and procedures, including related Bank Secrecy Act policies and procedures to ensure regulatory compliance.
Schedule is day shift Monday through Friday with a rotating Saturday shift.
American Bank is an Equal Opportunity Employer.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
