ESI was founded as a technical coffee service company in 1989; setting the standard for service quality and customer support in the specialty coffee industry. Our goal is to help our customers serve a high quality and consistently prepared coffee beverage through technical excellence.
We’re looking for a skilled and motivated Field Service Technician to join our expert team, specializing in the repair, maintenance, and installation of cutting-edge coffee and espresso equipment. If you're looking for a rewarding career with excellent benefits and a supportive company culture, we want to hear from you!
Experience is a plus, but what really matters is your drive and curiosity. We want someone who’s passionate about problem-solving and eager to take on new challenges. Our team of service technicians are factory-certified pros with an average of over a decade in the field, you'll be in good company.
Responsibilities
The essential functions include, but are not limited to the following:
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Travel the region to repair, maintain, and install espresso machines, coffee brewers, grinders, and other specialty coffee equipment
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Utilize a company issued iPad to track time and materials in the FieldAware app, our field service management software
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Keep customers in the loop with timely updates on repair status and estimated timeframes
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Maintain your company-provided service vehicle in a neat, organized, and well-stocked condition
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Contribute to a tidy and efficient shop environment
- Participate in a weekly on-call rotation for after-hours service
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Assist other service technicians with installations and parts delivery
Requirements
Essential Qualifications
- High school diploma or GED
- Valid driver's license with the ability to be insured
- Proven customer service skills with a professional and friendly demeanor
- Strong oral and written communication skills
- Excellent troubleshooting and problem solving skills
- Ability to work independently while also contributing to a team
Preferred Qualifications
- Working knowledge of multimeter use
- Vo-Tech school degree; or one to two years related experience with electrical and hydraulic systems
- Familiarity with Google Workspace (Gmail, Chat, Drive, Calendar)
- Previous experience in the coffee industry
Benefits
Position Benefits
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Hourly rate of $21-$26 per hour based on experience, plus productivity bonuses that average an additional $2 per hour for technicians
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Take home service vehicle with gas card
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Company issued credit card for business related expenses including tools, our technicians do not spend any money out of pocket.
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Bring your own device policy with $30 per pay period cell phone reimbursement
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In house technical support and training provided by our highly experienced technicians
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Medical, dental and vision insurance
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Retirement account matching
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Generous vacation policy & paid holidays
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Company paid life insurance & long term disability
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Ongoing career development & training
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Educational assistance program that reimburses tuition
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Employee discounts on items from our product division, Intermix Beverage
