Overview
We are seeking a dynamic and energetic Head Server/Manager to lead our hospitality team and elevate the dining experience for our guests. This pivotal role combines exceptional leadership, operational expertise, and a passion for food service to ensure smooth daily operations, outstanding customer service, and a vibrant team environment. As the face of our restaurant, you will oversee all aspects of front-of-house management, staff supervision, and guest satisfaction, fostering a lively and welcoming atmosphere that keeps guests coming back. This paid position offers an exciting opportunity to showcase your management skills in a fast-paced, hospitality-focused setting.
Duties
- Lead and manage the front-of-house team, including servers, bartenders, and host staff, ensuring high standards of service and professionalism.
- Oversee daily restaurant operations, including shift management, customer service excellence, and food presentation quality.
- Train new staff members on food preparation techniques, POS systems such as Aloha POS and Micros POS, food safety protocols, and customer service standards.
- Supervise food handling procedures to maintain hygiene standards and ensure compliance with health regulations.
- Manage inventory control by monitoring stock levels, ordering supplies, and reducing waste to optimize profitability.
- Handle cash transactions accurately using POS systems; perform cash handling duties and reconcile registers at shift end.
- Coordinate with kitchen management on food production, culinary standards, and timing to ensure prompt service during busy hours.
- Conduct staff training sessions on managing hospitality teams effectively, including supervising team performance and conducting interviews for new hires.
- Analyze profit and loss reports to identify opportunities for increased efficiency and revenue growth.
- Promote a positive team environment through leadership in training & development initiatives and fostering teamwork.
Experience
- Proven experience in quick service & fast food restaurant environments with strong background in food preparation, cooking, and food safety management.
- Demonstrated success in restaurant management or assistant manager roles within casual dining or fine dining settings.
- Extensive knowledge of POS systems such as Aloha POS and Micros POS; experience with cash handling is essential.
- Prior supervisory experience supervising hospitality teams or managing kitchen operations is highly preferred.
- Familiarity with inventory control practices, budgeting, profit & loss analysis, and food industry standards.
- Strong leadership skills with the ability to train staff effectively while maintaining high levels of customer service excellence.
- Excellent communication skills suitable for managerial communication with staff and customers alike.
- Experience in managing catering or banquet events is a plus; hotel or bar experience can be advantageous as well.
- Knowledge of food safety regulations along with culinary or kitchen management background is desirable.
- Ability to handle multiple responsibilities efficiently in a fast-paced environment while maintaining a lively attitude that energizes the team.
Join us as our Head Server/Manager to lead with enthusiasm, inspire your team, and create memorable dining experiences that keep guests coming back!
Pay: $15.00 - $22.00 per hour
Work Location: In person
