Position Summary
The Service Manager is responsible for leading and overseeing Valcourt’s Pro Xpress service operations, ensuring consistent delivery of high-quality service on all projects under $25,000. These projects include emergency temporary repairs, leak investigations, corrective maintenance, and other small-scale service work.
The Service Manager plays a critical role in driving exceptional client experiences, operational efficiency, and service excellence while upholding Valcourt’s core values of quality, safety, and integrity.
Key Responsibilities
Service Leadership & Culture
-
Foster a positive, service-driven culture focused on responsiveness, professionalism, and accountability.
-
Lead the Pro Xpress service team to consistently exceed client expectations.
-
Reinforce Valcourt’s brand standards through every client and field interaction.
-
Promote teamwork, continuous improvement, and high performance across the service group.
Client Experience & Relationships
-
Oversee the full service lifecycle, from initial client request through project completion and invoicing.
-
Maintain strong client relationships through proactive communication and timely follow-up.
-
Ensure clients are informed and supported in making sound decisions related to building maintenance and future repair needs.
-
Address client concerns promptly and professionally to ensure satisfaction and retention.
Service Operations Management
-
Manage daily service operations for all Pro Xpress projects under $25K, including emergency repairs and investigations.
-
Ensure service work is scheduled, executed, and completed efficiently, on time, and within budget.
-
Coordinate labor, materials, and subcontractors to meet service demands.
-
Monitor job progress and quality control to ensure compliance with company standards and project specifications.
Safety, Quality & Compliance
-
Enforce all safety policies and procedures, ensuring a safe working environment for all team members.
-
Ensure compliance with company policies, procedures, and regulatory requirements.
-
Stand behind the quality of service work and resolve deficiencies quickly and effectively.
Financial & Administrative Oversight
-
Manage service project budgets, profitability, and job costing for all Pro Xpress work.
-
Support accurate and timely invoicing and collections.
-
Track and analyze service performance metrics to identify trends, improve efficiency, and enhance profitability.
Qualifications
-
5+ years of experience in construction, building services, facilities maintenance, or a related field.
-
Previous service management or supervisory experience preferred.
-
Strong leadership, communication, and customer service skills.
-
Proven ability to manage multiple service projects simultaneously in a fast-paced environment.
-
Strong organizational, problem-solving, and decision-making abilities.
-
Demonstrated commitment to safety, quality, and continuous improvement.
