Guest Services Lead
Company: Facetté Med Spa
Location: Fort Collins, CO
Job Type: Full-Time
Pay: $19- 22 per hour
About Facetté Med Spa & Hair Experience
Facetté Med Spa and Facetté Hair Experience are premier luxury destinations in Fort Collins, offering elevated aesthetic, skincare, and hair services designed to enhance confidence and deliver a highly personalized experience. Our brands are rooted in exceptional service, refined expertise, and thoughtful attention to every detail.
We are seeking a full-time Guest Services Lead who brings professionalism, warmth, and precision to every client interaction. This role supports both Facetté Med Spa and Facetté Hair Experience, ensuring a seamless, high-touch experience across all guest touchpoints.
About the Role
This position is ideal for someone who thrives in a fast-paced, client-centered environment and takes pride in delivering a polished, elevated experience. The Guest Services Lead plays a key role in supporting team performance, maintaining smooth front desk operations, and ensuring every interaction consistently reflects the Facetté standard.
What You’ll Do
- Deliver a warm, elevated, and professional guest experience
- Support daily front desk operations and provide coverage as needed
- Assist with scheduling oversight and ensure appointment accuracy
- Resolve client concerns with professionalism and care
- Manage medical records requests and maintain confidentiality
- Complete client account updates, merges, and corrections
- Support new hire onboarding and ongoing Guest Services training
- Assist with team coverage during short staffing situations
- Oversee time clock accuracy and basic administrative tasks
- Help plan and support events, promotions, and in-office initiatives
- Ensure consistency and follow-through across front office processes
What We’re Looking For
- Experience in guest services, front desk, hospitality, medical office, or med spa environment preferred
- Prior leadership or supervisory experience preferred
- Strong customer service and problem-solving skills
- Excellent communication and interpersonal abilities
- Highly organized with strong attention to detail
- Ability to multitask and stay composed in a fast-paced environment
- Experience with scheduling or client management systems is a plus
- Professional, reliable, and team-oriented
- Ability to handle confidential information with discretion
Schedule
This is a full-time position. Occasional evenings and weekends may be required based on business needs, team coverage, and special events.
What Success Looks Like
- Consistently positive guest experiences and feedback
- Accurate scheduling and reduced booking errors
- Timely and effective resolution of client concerns
- Strong support and development of the Guest Services team
- Organized and accurate administrative processes
- Smooth execution of events and in-office initiatives
Why Facette
At Facette Med Spa, we are committed to delivering an elevated experience rooted in service, professionalism, and attention to detail. We value team members who are proactive, polished, and passionate about creating meaningful client experiences.
#UNIC1
Pay: $19.00 - $22.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Application Question(s):
- What does an ‘elevated guest experience’ mean to you, and how do you create that in your day-to-day work?”
Experience:
- Front desk: 2 years (Preferred)
Work Location: In person
