Looking for more than just another job? Join a fast-growing alarm and security company where motivated people are recognized, teamwork matters, and there’s real opportunity to advance.
We’re looking for a sharp, energetic, hardworking person to join our Operations team. You’ll be at the center of the action—helping customers, scheduling and dispatching technicians, solving problems, coordinating with Sales and Installation, managing inventory, and keeping jobs moving.
No alarm industry experience? No problem—we’ll teach you. You’ll learn our security systems, remote troubleshooting and programming, and how our Service and Installation Departments operate from the inside out.
This is a fast-paced role for someone who thinks quickly, takes ownership, enjoys helping people, and wants to grow. If you’re looking for a career where you can learn the business, take on more responsibility, and work toward a future leadership or management position, we want to meet you.
About the Position
Customer Service & Operations Coordinator
Location: San Fernando, CA – San Fernando Valley
Pay: $20.00–$24.00 per hour
Benefits: Health, dental, vision, and 401(k) with company matching up to 4%
We are a growing alarm and security company looking for a motivated, organized, and customer-focused individual to join our Operations Department.
As a Customer Service & Operations Coordinator, you will play an important role in keeping our day-to-day operations running smoothly. You'll work closely with customers, service technicians, installers, sales representatives, and management to coordinate service calls, installations, projects, inventory, and other operational needs.
This is a great opportunity for someone who enjoys solving problems, working with people, staying organized, and learning new technology. We are looking for someone who wants more than just a job and is interested in learning our business and growing with the company.
Main Duties & Responsibilities
- Coordinate and dispatch technicians for service calls and installations
- Schedule appointments and communicate with customers regarding service and installation needs
- Provide friendly and professional telephone customer service
- Assist with the coordination and scheduling of construction and installation projects
- Work closely with our Sales Department to help ensure a smooth transition from sale to installation
- Help oversee warehouse operations, equipment, and inventory
- Prepare weekly and monthly operational and management reports
- Maintain accurate records and assist with general Operations Department administration
- Learn various alarm and security systems, including how they operate
- Learn to remotely troubleshoot basic alarm and security system issues
- Communicate with technicians, customers, sales representatives, and management to help resolve scheduling and service issues
- Assist with other Operations Department responsibilities as needed
What We're Looking For
- Strong organizational skills
- Excellent verbal and written communication skills
- Professional, friendly, and customer-service-oriented attitude
- Comfortable working in a fast-paced environment and solving problems as they arise
- Dependable, detail-oriented, and able to follow through on responsibilities
- Comfortable using computers and learning new software and technology
- Working knowledge of Windows, Microsoft Word, and Excel
- A desire to learn, take on additional responsibility, and grow within the company
- Dispatching, scheduling, customer service, or operations experience is a plus
- Inventory and warehouse experience is a plus
- Experience in the alarm, security, solar, construction, or service industry is a plus
- College degree is a plus, but not required
Why Join Us?
This full-time position offers the opportunity to become an important part of our Operations team while learning multiple areas of the alarm and security industry. For the right person, there is an opportunity to expand your responsibilities and grow professionally as our company continues to grow.
Compensation: $20.00–$24.00 per hour, depending on experience.
Benefits include:
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with company matching up to 4%
Work Location: San Fernando, CA (San Fernando Valley)
Principals only. Recruiters, please do not contact this job poster.
Please do not contact the job poster regarding other services, products, or commercial interests.
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Education:
Experience:
- Microsoft Suite: 2 years (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
