As a Medical Collection Specialist, you will play a vital role in helping to assist patients in the insurance and billing process! With your guidance and skill, you can help answer patient questions as well as identify trends and carrier issues related to billing and reimbursements.
- Prior Hospital &/or Physician Billing/Collections experience is required as well as High school diploma/GED
- Good communication skills and pleasant phone technique as required while handling various telephone and in-person communication with patients, guests, and other medical providers in a professional manner.
- Must possess and demonstrate good customer service skills.
- Perform follow up with Medicare, Medicaid, Medicaid Managed Care, and Commercial insurance companies on unpaid insurance accounts identified through aging reports.
- Process appeals online or via paper submission.
- Assist with billing audit related information.
- Assist in reconciling deposit and patient collections.
- Answer/respond to correspondence related to patient accounts. Answer billing and changes related inquiries by patients, staffs, Managed Care Organization, etc.
- Attend provider meetings/ workshops when needed; Communicate with billing and credentialing coordinator to identify and resolve audit review issues.
- Process billing calls and questions from patients and third-party carriers.
- Communicate daily with internal and external customers via phone calls and written communications.
- Identify trends, and carrier issues relating to billing and reimbursements. Report findings to Supervisor.
- Maintain patient confidence and protects medical office operations by keeping patient information confidential.
- Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible and courteous environment.
Full-time, day shift, no weekends, no holidays! Monday-Friday! On-Site in Rochester, Indiana!
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life & Disability Insurance
- 403(b) with match
- Paid Vacation Time
- Paid Sick Time
- Paid Personal Days
- FSA
Our Mission is to provide excellent healthcare services by highly skilled staff in a compassionate and caring manner. We know that our employees are essential to the care we provide!
Our Core Values are as follows: Courtesy, Respect, Caring, Professionalism, Confidentiality, Integrity, and Accountability.
