Job Purpose:
This position is responsible for assisting with driver log intake, answering the phone, taking messages, greeting clients, and office visitors in a friendly and courteous manner.
Job Duties:
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Answering a high volume of calls on a daily basis (MUST complete Phone Request, Special Events or Daily Job forms.
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Serves visitors by greeting, welcoming, and directing them appropriately (Notifies company personnel of visitor arrival.
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Ensure reception area is tidy and presentable, with all necessary stationery and material.
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Receiving and sorting daily mail.
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Answer all emails in a timely manner.
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Assist office manager as needed.
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Complete work tickets for drivers on a daily basis.
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Ensure all work tickets are returned and filled out properly.
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All orders requested via email are to be sent a response with Delivery/Pickup confirmation and print email to attach with the work ticket.
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Daily- Match all tickets with labor tickets and verify against driver log (Check off and initial).
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Daily- Final edit all tickets, scan, rename & move to customer file.
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Daily- ALL tickets for following day MUST be made and put in driver’s box outside.
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MUST check tickets are complete by verifying equipment delivered vs equipment picked up.
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MUST notify customer immediately of any missing equipment.
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Ensure Arrow Board #’s are on ticket if used attached with the Inspection Check List.
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AB/VMS boards MUST be logged into the white board when they are being used for rental and taken off when they are picked up for inventory purposes.
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New customers- fax credit reference form to their references (follow up to ensure all documents are received back so we may begin working with the company).
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Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
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Company reserves the rights to add or change duties at any time.
Job Qualifications:
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High school Diploma or equivalent.
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1-2 years of experience in an office environment as a receptionist, front office representative or similar role (preferred).
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Bilingual (Spanish & English).
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Excellent verbal and written communication.
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Knowledgeable with Microsoft Word and Outlook.
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Customer focus and telephone skills.
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Strong attention to detail.
Physical Requirements/ Work Environment:
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While performing the duties of this job, the employee is regularly required to stand, walk, sit and talk or hear, both in person and by telephone.
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Requires lifting and carrying of up to 25lb or more.
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Requires using hands to handle, control or lift objects with a strong grip
