Lead CNA Job Description
Job Overview: The Lead CNA plays a critical leadership role in delivering high-quality, client-centered home care services. This position combines hands-on caregiving, staff training, and quality assurance oversight to ensure services meet regulatory standards and align with Thrive’s holistic care model.
Responsibilities:
Direct Client Care & Coverage
-
Provide hands-on care to clients.
-
Cover open shifts as needed to ensure continuity of care.
-
Travel throughout service areas to support client needs.
-
Ensure client safety and maintain a safe home environment.
-
Report any changes in the client’s condition promptly.
Quality Assurance & Compliance
-
Develop, implement, and oversee quality control processes
-
Conduct caregiver performance evaluations and field assessments
-
Perform care plan audits to ensure compliance with regulations
-
Ensure adherence to company policies and home care standards
-
Assist with incident reporting and corrective actions
Training & Staff Development
-
Train and onboard Personal Care Coaches (PCCs)
-
Provide ongoing coaching and mentorship to caregivers
-
Educate staff on:
-
Best practices
-
Care standards
-
Regulatory requirements
-
Support continuous professional development
Care Plan Oversight
-
Review and evaluate individualized care plans
-
Collaborate with nurses and administrative staff to update care plans
-
Ensure services align with clients’ unique needs and preferences
Client Satisfaction & Relationship Management
-
Monitor client satisfaction and service quality
-
Address concerns and resolve issues proactively
-
Build strong relationships with clients and families
-
Foster a positive care environment
Documentation & Reporting
-
Maintain accurate and timely documentation of:
-
Client care
-
Caregiver performance
-
Quality assurance activities
-
Ensure all records are compliant and audit-ready
Administrative & Team Support
-
Assist with scheduling assessments and onboarding processes
-
Support administrative tasks and team initiatives
-
Participate in interdisciplinary team meetings
-
Collaborate across departments to improve service delivery
Continuous Improvement
-
Identify gaps in care delivery and recommend solutions
-
Implement initiatives to enhance quality and efficiency
-
Support innovation in home care practices
Skills/Qualifications:
-
Bachelor's degree in healthcare administration, nursing, or a related field OR a mix of education and experience.
-
Certified Nursing Assistant certification (required).
-
CPR and First Aid certification (required).
-
Must have a valid Driver's License.
-
Previous experience in a healthcare or home care setting.
-
Knowledge of home care regulations and industry best practices.
-
Excellent communication and interpersonal skills.
-
Attention to detail and a commitment to continuous improvement.
-
Familiarity with relevant technology and software for documentation and reporting.
-
This position does require travel throughout our service regions.
Technical Requirements:
-
Must own a smartphone with data.
-
Must own a personal computer to use for work purposes.
-
Must own a personal vehicle with insurance that meets minimum state guidelines.
-
Must be willing to travel to all our service regions.
-
Must be willing to report to the office as needed.
