Experience:
Front Desk Receptionist -Kasura med spa
Location: Tamarac, Florida
Job Type: Full-Time/Part-Time
Introduction: Front Desk / Patient Experience Coordinator – Medical Spa (South Florida) We are a growing, high-end medical spa in South Florida seeking an experienced and dynamic Front Desk / Patient Experience Coordinator to join our team. This is not a passive reception role. We are looking for someone with a strong, engaging personality who can build relationships, enhance the patient experience, and actively contribute to business growth. Position Overview: The ideal candidate has prior experience in a medical spa environment and understands aesthetics services, treatment flow, and client expectations. Most importantly, we are seeking someone confident, polished, and sales-minded who can convert inquiries into booked appointments and foster long-term client loyalty. Key Responsibilities: - Greet and check in clients with professionalism and warmth - Manage scheduling, confirmations, and follow-ups - Convert phone and online inquiries into booked consultations and treatments - Educate clients on services, memberships, and packages - Support promotional campaigns and upsell appropriate services - Maintain a clean, organized, and welcoming front desk area - Coordinate with clinical providers to ensure seamless patient flow Qualifications: - Minimum 1–2 years experience in a medical spa or aesthetic practice required - Strong sales and customer service background - Confident communicator with excellent interpersonal skills - Highly organized and detail-oriented - Comfortable discussing aesthetic treatments and pricing - Experience with EMR/scheduling systems preferred What We’re Looking For: Someone who naturally connects with people, takes initiative, and understands that the front desk sets the tone for the entire practice. This role requires energy, professionalism, and the ability to help drive revenue while maintaining an exceptional patient experience. Competitive compensation based on experience, with potential performance-based incentives. Please submit your resume along with a brief statement describing why you would be a strong fit for this role.
Patient Interaction:
- Greet and check-in patients with a warm and professional demeanor.
- Verify and update patient information and insurance details.
- Schedule patient appointments and manage the appointment calendar efficiently.
- Answer phone calls, address inquiries, and handle appointment scheduling.
Administrative Duties:
- Maintain a clean and organized reception area.
- Process patient payments and handle billing inquiries.
- Coordinate with medical staff to ensure smooth patient flow.
- Prepare and process medical records and documentation.
- Assist with patient referrals and follow-up appointments.
Customer Service:
- Provide exceptional customer service, addressing patient concerns and needs with empathy and professionalism.
- Resolve any issues or complaints promptly and escalate as necessary.
- Maintain confidentiality and adhere to HIPAA guidelines.
Qualifications:
- Previous experience in a medical office or healthcare setting preferred.
- Familiarity with cardiology terminology is a plus.
Skills:
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficient in using electronic medical record (EMR) systems and office software.
- Ability to handle sensitive information with discretion.
Education:
- High school diploma or equivalent required.
- Additional certifications or training in medical office administration is a plus.
Attributes:
- Professional appearance and demeanor.
- Strong problem-solving skills and attention to detail.
- Ability to work well under pressure and manage a busy office environment.
Benefits:
- Competitive salary based on experience.
- Paid time off and holidays.
- Opportunities for professional development and growth.
Pay: $15.00 - $18.49 per hour
Benefits:
- Employee discount
- Free parking
- Paid time off
Ability to Commute:
- Tamarac, FL 33321 (Required)
Ability to Relocate:
- Tamarac, FL 33321: Relocate before starting work (Required)
Work Location: In person
